Report: #1401398

Complaint Review: Tapp Palmer

  • Submitted: Wed, September 20, 2017
  • Updated: Wed, September 20, 2017
  • Reported By: Angie — Rockwall Texas USA
  • Tapp Palmer
    5500 Broad St., Ste 400
    Charleston, South Carolina

Tapp Palmer Clubstore Outlet, LLC We will never recover financially or emotionally from the deception of Tapp Palmer and his Clubstore Outlet LLC Franchise Charleston South Carolina

*REBUTTAL Owner of company: Lazy and unproductive

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A year ago we started a new journey to own our own business and the best part help others start they’re journey to business ownership. Since the excitement of starting this around July of 2016 has turned from joyous to frustration, to angry, to tears. If this post will prevent one person from having to go through the emotional rollercoaster and financial devastation then it will be worth it. We bought into a franchise known as Clubstore Outlet in July 2016 as not only a store franchise, but also purchased the area developer (or master franchisor) for a territory. At first CEO and Founder Tapp Palmer was all too happy to converse. But, the further along we got into trying to develop the area the more problems existed, from Franchise Brokers no longer offering this franchise because of lack of communication (and so much more) to previous stores closings or going on their own due to lack of a supply chain as Tapp Palmer said he had in place. In February, we asked Tapp Palmer to call us as we wanted to discuss not only moving forward with our store, but discuss major issues and feedback we were getting regarding Clubstore Outlet. Even at this time we felt it was a newer franchise working out the bugs. We still have not heard from Tapp Palmer who has scheduled calls, but not one of the multitudes scheduled has he kept. One reason or another all have been cancelled. I have emailed, called, texted, to no avail. I have emailed and formally requested my store franchise fee be returned since they failed to uphold the franchisor agreement, of course no response. We have been financially devastated. Others are also in the same position, not all will be as financially devastated and they have years to recover. We are not so lucky. I have started the process in filing complaints and reports on a Federal, State and Local level.

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Updates & Rebuttals


#1 REBUTTAL Owner of company

Lazy and unproductive

AUTHOR: Tapp - (United States)

Jerry and Angie Howell never attempted to develop their area. They never marketed or prospected for potential franchisees. We have 9 stores currently open and have 10 National contracts with Costco and approx. 20 other vendors to buy from. Oh yeah, and they were supposed to open their own store to learn to business and have it to show potential investors didi they ever open a store of their own? Of course not! How can you seel something you have never done yourself?  Corporate has had numerous calls with the Howell's and so have I the owner. The calls were never productive, just whining and moaning about nonsense. They can file all the complaints they want to but at the end of the day thay did not fulfill their obligation to our franchise. The company is still in business and they still have the opportunity to take advantage of their investment. But, of course that would require that they actually work and be productive 

Tapp Palmer

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