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Report: #1187282

Complaint Review: TechRoger - Internet

  • Submitted:
  • Updated:
  • Reported By: Pat — Rochester Hills Michigan
  • Author Not Confirmed What's this?
  • Why?
  • TechRoger Internet USA

TechRoger Instant Roku Support scamed to get access to information on my computer by posing at Roku repair Rochester Hills Michigan

*REBUTTAL Individual responds: Techroger:- Professional service providers

*REBUTTAL Individual responds: Tech Roger

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My  name is Pat, I was having trouble with the Roku streaming device and a called a number 1-877-937-1377 that was listed under the Roku main number and later found out it was really named Tech Rogers, LLC or Instant Roku Support.  They were unable to fix my Roku without getting direct access to my computer as I was having some other issues that day I went ahead and let them "fix" my machine I was told my problem with the Roku was that someone hacked into my network and was trying to steal my information, banking and important things.  He showed me a long list of problems and said it was a trojan that sent messages back to those people and that he would delete all of that but it was $170.00 to have it fixed.  I was so upset that I did not realize that I was speaking to a scam artist and I agreed to let them fix it.  After two hours on the phone while he had access to my computer the Roku was again fixed but as I thought about it I have an anti-virus on the computer and I had no other problems other than the Roku and last time I talked with Roku and it needed fixed it was fixed for fee.  When they called me back I realized it was not coming from Roku at all and when I questioned it I was told not to worry that they had gotten rid of all of the bugs.  The I went to a site on the computer called "Live Ripoff Report" and saw the same number that I had called and they had a similar experience only it was for a Kindle.  I then called my charge card company and stopped the payment and as I had a credit at Amazon they had sent them a gift certificate for the some of the bill and Amazon sent it to a zeek2211@gmail.com, which is probably a private person. I was more worried about them being able to steal from me as they now knew the insides of my computer.  So I want everyone to be aware of this scam.  I am told they now have access to everything and will come back later and get into my banking accounts.

 

Roku said they never would have charged me at all and it could have been fixed without ever going to the computer.

This report was posted on Ripoff Report on 11/06/2014 01:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/techroger/internet/techroger-instant-roku-support-scamed-to-get-access-to-information-on-my-computer-by-posi-1187282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
2Employee/Owner

#2 REBUTTAL Individual responds

Techroger:- Professional service providers

AUTHOR: RJolly - (USA)

POSTED: Wednesday, June 08, 2016

I am JOLLY, last night i was facing some problems with my Roku and some other issues. I had opened the Google and search tech support care for Roku and found toll free number +1-877-937-1377.

Mr. John picked the call who is technical head services. Actually i had multiple issues with ROKU device, ROKU channel,  Antivirus and my desktop and i pad not getting internet speed properly. My concerns were resolved on priority, at a very low cost that too in time. Good luck to TEAM JOHN.

I hope I will be provided solutions to all my issues in future also. I take this opportunity to appreciate and thank Mr. John the head of Technical team for resolving my issues.

 

 

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#1 REBUTTAL Individual responds

Tech Roger

AUTHOR: Rink - (USA)

POSTED: Tuesday, June 07, 2016

My name is Rink, And i have issue with my roku device. I have call on this number +1-877-937-1377 Steve is technical guy who has picked up the call. I spoke to Mr. Steve atleast 1 hour and  he is genius technical person. He fixed my issue and also made me aware of internet and pc securities.

Steve, told me on call that they are third party support for roku. And he also told me to call anytime in future if i will get any issues realted with roku even kindle aswell.

Their charges are very nominal and they provide value for money. I am very happy with their services. Its very good to have technician on phone. They can resolve any issue related to network and pc. I will definitely give thier number to my freinds and family members for pc related issues resolution. I really apprecite their knowledge and skills. Great company to deal with.

 

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