Tee4coolgrandma Sent wrong items, won't exchange or refund. WA

I ordered 2 shirts, one was to be personalized PAPA and the other, Grandma. 

The PAPA one came as Grandfather due to a computer glitch or something on THEIR end because the AD i clicked and link in my order says PAPA.  I never changed anything to reflect GRANDFATHER on my end.

The Grandmother one has pot leaves in the picture, implying that I smoke weed with my toddler grandkids.

I was told they could be removed if I request it.  I never knew they were going to be on there in the first place or would never have ordered it.  WHO MAKES A GRANDMA SHIRT LIKE THAT!?

NO RETURN PHONE CALLS.

Just standard type emails in BROKEN ENGLISH giving me 20 percent off to re-order and get ripped off again!

Their site says they leave no stone unturned to keep customer satisfied but that couldn't be further from the truth.