Report: #399036

Complaint Review: Telus Mobility - Vancouver British Columbia

  • Submitted:
  • Updated:
  • Reported By: Winnipeg Manitoba
  • Telus Mobility www.telusmobility.com Vancouver, British Columbia Canada

Telus Mobility called to complain about unlimited internet browsing and get called names by staff. Vancouver British Columbia

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My contract was up with Telus and I ordered a new phone, over the phone, and added their Spark 15 bundle which advertised unlimited web browsing. I received my first bill since the change which had an extra $13 for browsing. I thought it was a mistake so I contacted Telus and was informed that I could only go to certain sites with the unlimited browsing and they could not tell me where I could not go.

After I found this out I asked them to switch me back to my old plan as I had no way of knowing if I would be charged for visiting a particular site. They did this and later in the day I noticed my call display was not working so I called back. I was extremely frustrated at this point and asked how much it would cost to cancel my contract and was told $680. I was not informed of their termination policy and when I asked the account manager when I was told he responded when I signed the contract which I did not do because it was all done over the phone.

This account manager was extremely rude and when I asked to speak to another rep because I could feel myself escalating he responded with 'if you would stop being s****.> I was very frustrated when speaking to him, but at no time raised my voice, called him names or swore. It does not exactly give you a could feeling when you are a paying customer and call a business customer service line and get verbally abused by the staff. I am not young, but sound younger on the phone and the rep may have thought he could get away with that which is still unexcuseable. I did not realize that adults called eachother 's****.> Nicole
Winnipeg, Manitoba

This report was posted on Ripoff Report on 12/08/2008 08:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/telus-mobility/vancouver-british-columbia/telus-mobility-called-to-complain-about-unlimited-internet-browsing-and-get-called-names-b-399036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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