Tempoe LLC Convergent Outsourcing Inc. Security Credit Services Listed a fraudulent account on my credit bureau report and won't fix it Renton Washington

Got a letter from Convergent Outsourcing to collect on an account that I did not know even existed. Apparently a company called Tempoe LLC opened an account in my name sometime last year without doing a credit check or gettihng any photo I.D.

I sent a packet of information regarding an identity theft I experienced in May of 2017 that included letters from both Home Depot and Kohls fraud departments that they investigated disputed accounts with thier companies and determined that they were fraudulent. Also included were confirmations from the three credit bureaus that my reports already had fraud alerts listed on them that I activated when the original problems happened.

My credit reports all show a rating of excellent with an absolutley perfect history. Tempoe LLC will not even give me any information about the bogus account because they say it is in the hands of the collection agency. Convergent now says it forwarded my information packet to Tempoe and that Tempo says the account is still valid.