Tepperman's Furniture Beware of Tepperman's Furniture: they charge user fees for products still under manufacturers warranty London Ontario

Tepperman's Furniture has agreed to refund the user fee that they charged me. I would like to thank Mr. Noah Tepperman for his professionalism in dealing with this matter. He really cares about his customers.

Tepperman's Furniture has agreed to refund the user fee that they charged me. I would like to thank Mr. Noah Tepperman for his professionalism in dealing with this matter. He really cares about his customers.

Tepperman's Furniture has agreed to refund the user fee that they charged me. I would like to thank Mr. Noah Tepperman for his professionalism in dealing with this matter. He really cares about his customers.

Tepperman's Furniture has agreed to refund the user fee that they charged me. I would like to thank Mr. Noah Tepperman for his professionalism in dealing with this matter. He really cares about his customers.

Thank you very much for bringing this issue to my attention. As Tepperman's takes a great deal of pride is consistently serving our customers in a fair and responsible fashion, I appreciate being given the opportunity to correct a breakdown in our service delivery.

The customer who filed this report contacted me directly around the same time as this report was filed. With the information provided by the customer, I had the opportunity to review all of the details of the service file in question. In this particular instance it appears that, due to a training issue, our regular warranty service process was not followed properly.

With a few exceptions, all manufacturer warranties on furniture, home appliance and home electronics products sold by Tepperman's are repair warranties. That means that should you experience some kind of failure with your merchandise within the warranty period, where said failure is not caused by either regular/ normal use or improper use of the item in question, repairs on the product will be covered under the terms of the manufacturer's warranty (details may vary by manufacturer).

The customer had an issue with their sofa that would have been covered under the terms of the warranty, and it was determined that this issue was not repairable. Our regular process of handling such an issue was bypassed, and this lead to the use of a user fee. (A user fee is essentially a pro-rated refund, determined by a number of factors including the type of product; condition of the product; length of time in the home; etc.)

Since receiving the customer's complaint, I have spoken with the customer directly, apologized for the breakdown that lead to their frustration, and have resolved this issue to the customer's satisfaction.

Again, thank you for giving me the opportunity to correct this customer's situation. Our customer has been satisfied.

Thank you very much for bringing this issue to my attention. As Tepperman's takes a great deal of pride is consistently serving our customers in a fair and responsible fashion, I appreciate being given the opportunity to correct a breakdown in our service delivery.

The customer who filed this report contacted me directly around the same time as this report was filed. With the information provided by the customer, I had the opportunity to review all of the details of the service file in question. In this particular instance it appears that, due to a training issue, our regular warranty service process was not followed properly.

With a few exceptions, all manufacturer warranties on furniture, home appliance and home electronics products sold by Tepperman's are repair warranties. That means that should you experience some kind of failure with your merchandise within the warranty period, where said failure is not caused by either regular/ normal use or improper use of the item in question, repairs on the product will be covered under the terms of the manufacturer's warranty (details may vary by manufacturer).

The customer had an issue with their sofa that would have been covered under the terms of the warranty, and it was determined that this issue was not repairable. Our regular process of handling such an issue was bypassed, and this lead to the use of a user fee. (A user fee is essentially a pro-rated refund, determined by a number of factors including the type of product; condition of the product; length of time in the home; etc.)

Since receiving the customer's complaint, I have spoken with the customer directly, apologized for the breakdown that lead to their frustration, and have resolved this issue to the customer's satisfaction.

Again, thank you for giving me the opportunity to correct this customer's situation. Our customer has been satisfied.

Thank you very much for bringing this issue to my attention. As Tepperman's takes a great deal of pride is consistently serving our customers in a fair and responsible fashion, I appreciate being given the opportunity to correct a breakdown in our service delivery.

The customer who filed this report contacted me directly around the same time as this report was filed. With the information provided by the customer, I had the opportunity to review all of the details of the service file in question. In this particular instance it appears that, due to a training issue, our regular warranty service process was not followed properly.

With a few exceptions, all manufacturer warranties on furniture, home appliance and home electronics products sold by Tepperman's are repair warranties. That means that should you experience some kind of failure with your merchandise within the warranty period, where said failure is not caused by either regular/ normal use or improper use of the item in question, repairs on the product will be covered under the terms of the manufacturer's warranty (details may vary by manufacturer).

The customer had an issue with their sofa that would have been covered under the terms of the warranty, and it was determined that this issue was not repairable. Our regular process of handling such an issue was bypassed, and this lead to the use of a user fee. (A user fee is essentially a pro-rated refund, determined by a number of factors including the type of product; condition of the product; length of time in the home; etc.)

Since receiving the customer's complaint, I have spoken with the customer directly, apologized for the breakdown that lead to their frustration, and have resolved this issue to the customer's satisfaction.

Again, thank you for giving me the opportunity to correct this customer's situation. Our customer has been satisfied.

Thank you very much for bringing this issue to my attention. As Tepperman's takes a great deal of pride is consistently serving our customers in a fair and responsible fashion, I appreciate being given the opportunity to correct a breakdown in our service delivery.

The customer who filed this report contacted me directly around the same time as this report was filed. With the information provided by the customer, I had the opportunity to review all of the details of the service file in question. In this particular instance it appears that, due to a training issue, our regular warranty service process was not followed properly.

With a few exceptions, all manufacturer warranties on furniture, home appliance and home electronics products sold by Tepperman's are repair warranties. That means that should you experience some kind of failure with your merchandise within the warranty period, where said failure is not caused by either regular/ normal use or improper use of the item in question, repairs on the product will be covered under the terms of the manufacturer's warranty (details may vary by manufacturer).

The customer had an issue with their sofa that would have been covered under the terms of the warranty, and it was determined that this issue was not repairable. Our regular process of handling such an issue was bypassed, and this lead to the use of a user fee. (A user fee is essentially a pro-rated refund, determined by a number of factors including the type of product; condition of the product; length of time in the home; etc.)

Since receiving the customer's complaint, I have spoken with the customer directly, apologized for the breakdown that lead to their frustration, and have resolved this issue to the customer's satisfaction.

Again, thank you for giving me the opportunity to correct this customer's situation. Our customer has been satisfied.