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Report: #767370

Complaint Review: Testking - Bristol Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Jana S — British Columbia Canada
  • Author Not Confirmed What's this?
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  • Testking 31 Arden Close Bristol, Select State/Province United States of America

Testking Certification Trendz Limited No customer service, does not honour 100% guarantee Bristol, Other

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I wish I read this site's reports before dealing with these people.

They provide IT practice exams software - which I see others call a brain-dump.

The product itself was not properly constructed - especially grammar and in at least one case, some of the question was missing.

I asked for assistance with this and after being told that they'll send me an update for the product, I got no response.  

Then after taking my exam and failing, I asked for a refund and provided my test scores.   Once again no response - not even an acknowledgement that the information was received and being assessed.

The 24-hour chat service rep was very rude after I explained my concerns and requested an update.  She "Suzie", then pointed me to a clause which showed that they did not offer 100% guarantee to 8 major IT vendors they supply test exams for.  This clause was not evident on the product page which showed that the product had 100% guarantee.

I felt like I was swindled and there was no response from this company - not even to offer the 100% guarantee exchange.  

I am totally beginning to feel like I'll never see that money again. I hope this helps someone in future though.

This report was posted on Ripoff Report on 08/19/2011 06:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/testking/bristol-select-stateprovince-bs32-8ax/testking-certification-trendz-limited-no-customer-service-does-not-honour-100-guarantee-767370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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