Complaint Review: The Berry Company - Dayton Ohio
- The Berry Company 3170 Kettering Blvd., Building B-2 Dayton, Ohio United States of America
- Phone: 800-877-0475
- Web:
- Category: Advertising / Deceptive
The Berry Company Worst customer service I have ever had!!! Dayton, Ohio
*Consumer Comment: That guy
*Author of original report: Issue still needing resolved
*UPDATE Employee: More Information Needed Please
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From leaving my phone number out of the local phone book to my current problem of stopping internet advertising, the Berry Company has caused my business nothing but problems. In December 2010 my ad disappeared on the internet. After numerous calls I still have no explanation as to why that occurred. They have a problem with returning phone calls. I have been trying to cancel some advertising since December 2010 with no success. The only response I receive to my numerous written requests is more inaccurate billings. I have only heard from one person at the company who I thought was going to solve the problem. The problem has only continued and escalated to a level that has completely frustrated me. I highly recommend not doing business with this company, because once you start they will not let you stop.
This report was posted on Ripoff Report on 04/15/2011 08:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-berry-company/dayton-ohio-45439/the-berry-company-worst-customer-service-i-have-ever-had-dayton-ohio-717901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
That guy
AUTHOR: mr rik - (USA)
SUBMITTED: Thursday, May 19, 2011
was just a shill. He posted that nonsense hoping you wouldn't followup and in effect would make his masters look "squeeky clean".

#2 Author of original report
Issue still needing resolved
AUTHOR: Cash Tracks - (United States of America)
SUBMITTED: Thursday, May 19, 2011
I contacted customer service as per instructed, but all I received was an explanation of the invoices in question and a reminder that we have a contract. The representative failed to acknowledge that I have a problem and that the internet advertising was canceled back in December 2010. I informed them that I will not pay for any internet advertising since the contract was canceled. I even emailed them the email I received from my ad representative with no results.
I requested that my case be forwarded on to a manager. The representative claimed they forwarded the request, but I have not heard from the manager yet.

#1 UPDATE Employee
More Information Needed Please
AUTHOR: BerryManagement - (United States of America)
SUBMITTED: Tuesday, May 17, 2011
Thank you for advising me of this situation. Please email customer.relations@theberrycompany.com with indication that you have submitted a claim via ripoffreport.com and I will ensure the claim gets full attention. Please include telephone directory , name of business and telephone number associated to the advertising. Berry Management


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