The College Network, Inc. Withholding exam fee payments Indianapolis, Indiana Nationwide

I am in the LPN to RN program with Excelsior College and use The College Network (TCN) for the online education material to help me with my theory exams that I take through Excelsior College.  I had a financial contract with TCN who worked with Souteast Fininacial for the financng and I pay my monthly fee.  As of 11/2014, this loan was paid off.  As a part of my financial contract, I included my testing fees.  This means that once I have finish a theory lesson/module and have completed all quizes in this theory with a 90% or higher, I contact TCN to request payment for exam fee to be sent to me so I can pay and take my theory exam with Excelsior College.  TCN has access to all my scores on my quizes since all the modules are online. 

On 10/14/14 I requested payment and was instructed it would take 12 weeks to recieve.  On 12/29/14 I emailed TCN regarding progress of my exam fee and was received a reply stating "We apologize for the delay in processing your exam fee request for Reproductive Health. We have notified Accounting of your inquiry in order to escalate your request. Checks are being sent to customers daily, however a large influx of requests has lead to increased processing times."  I made another contact through online chat on 1/14/15 and was given the same excuse.  On 1/22/15 I filed a complaint with the BBB.  This is the second complaint I have filed with the BBB regarding the same issue.  After filing the complaint I contacted TCN online chat and informed them of the BBB complaint and was given the same response as stated above.  A few hours after that contact I received this email

Dear J*******,

Your recent exam fee request has been processed and will be mailed shortly.

If you have any questions or concerns prior to taking your exam, please contact Academic Support at 1-800-634-1443.

Best wishes for success on your exam!

Sincerely,

Test Fee Services
Academic Support department

On 1/26/15 I received a response from TCN regarding my BBB complaint.  Take note that Bernard J. Schrader purposely left his contact information incomplete.

I have reviewed your email dated January 22, 2015 pertaining to J******* *******’s complaint.

 TCN sent J******* ******* and exam fee check in the amount of $325 on January 22, 2015.

 J******* *******'s program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).

 If I can be of further service, please don’t hesitate to contact me.

 Sincerely,

Bernard J. Schrader

Director of Customer Relations

The College Network, Inc.

1-800-

I have rejected this response and have requested BBB to keep complaint open until I receive payment.

As of 2/5/15 I have not received payment and had to pay for my exam with my own money.  I have since passed this exam approximatley 3 months ago and will be taking my last and final theory exam in which I have paid for out of my pocket.  My account is paid in full and TCN is withholding my last two exam fees which totals to $650.  Everytime I request a fee, I have to file a complaint with BBB or consumer reports in order to get paid.  This program is not a study at your own pace.  You study at TCNs pace.  What is happeng to these students who can't afford to pay theses exam fees themselves and have to wait for TCN to send them a check.