The Furniture Mall. The Furniture Mall GA No refund and no delivery date! Kennesaw Georgia

I bought a king size, beauty sleep mattress two years ago. It collapsed the first time a year ago and it got exchanged by the store, no problem.

This exchanged "new" mattress collapsed again about 4 months ago, I contacted the store two months ago and my warranty clam got approved but it was suggested to upgrade to a higher end mattress, with better quality materials and so I did.

I paid for the upgrade and a delivery fee of $90.00 for a total of $1,400.00 worth of investment since the initial purchase.

From the approval of the claim, that took four weeks, I was asked to wait an additional of 2 more weeks to get the goods to the store's warehouse, I called them after those two weeks, the store gave me a delivery date and did not deliver, since then , I've been "rescheduled" without notice four times now.

I've called the store several times and spoken to the store manager who I kid you not, hast the ability to resolve of an 8 year old boy. Frustrated, I asked for a full refund, I do not want the upgraded mattress anymore and I want my delivery money back as well, I will resolve this issue directly with the original manufacturer of my mattress. What this man said was and I quote "what you want and what will happen is different, you can want your money back all you want, we will not give it back"

When I asked for a delivery date I was told also by this person, this order had no priority and at this point there is no delivery date, we'll contact you when things change, we're not obligated to anything.

Just to make things more interesting, I've bought over the period of two years approximately $10,000.00 from this store, I hope the owner can see this report and finds out how his employees treat a good no-longer returning customer.

Stay away from this place! Look at the online reviews! I know I didn't and I'm paying the consequences