Complaint Review: The Honest Company
The Honest Company Not so honest Internet
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I used The Honest Company's wellness, diapers, and essentials bundles monthly. My debit card changed. When the orders tried to process, I was sent an error message. I went on the Honest app and updated my diaper bundles and my debit card number. This was a $64 order. However, it immediately, without warning started processing all 3 bundles at once. It did not even ask me to update the other 2 bundles. So, it processed a $64 order plus 2 additional $44 orders with items I did not want for a total of $152 in charges. I immediately contacted the chat help. The girl was not helpful or very nice. She told me she requested for the orders to be cancelled but it would not be a guarentee. I told her there was not enough money on that card and they weren't even items I wanted. Not even one apology and no help. I have sent several emails. They made me bounce bills in that account. They are not only unempathic and unapologetic, the only thing they have done is tell me they emailed me a single return label and that they will refund my money when the package is returned. There was no label attached to the email and I need 3 labels. I have told them this twice and they have not fixed it. I am done with their products and services. I have spent hundreds of dollars in a year on this company. I feel like they are not Honest. They stole my money and are making me jump through hoops to get it back.
This report was posted on Ripoff Report on 01/28/2017 11:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-honest-company/internet/the-honest-company-not-so-honest-internet-1352626. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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