The Laundry Alternative ripoff took payment and didn't deliver product Didn't respond to numerous complaints OR BBB letter Middletown Springs Vermont

I bought a wonderwash from this company in early May of 2006. I recieved plenty of email through customer service for questions I had that led up to the purchase. After about ten days I wrote (emailed) and asked where my product was.

I was told that the shipping person was out sick and I would be provided with a tracking code as soon as she was back.

This was the LAST email I received.

I sent numorous emails, I called multiple times a day, five days a week. I finally (In august) reported to the BBB. There was never a response. The company phone service (the only live people I could get hold of by telephone) kept telling me for months that the CEO was in Europe and would call when he got back. I was told by OTHER phone operators that it was unusual for him not to pick up his messages and call me.

At this point it has been almost nine months. I used a gift card (american express) as I am on social security and cannot afford a credit card. Because of this I have no way to get my money back. (I threw the card away).

Do NOT use this company. They sound absolutely wonderful. They do NOT have a good customer service department. And if the CEO is as on hands as the web site seems to say, then he was wilfully ignoring me.


Annette
Dear customer

Your Order has been placed successfully.
following are details regarding your order:

Customer Name :Annette
Order Id :945
Order date : May 16, 2006, 4:56 am

Total Price : $42.95


Product Name Quantity Unit Price($) Shipping Charges($) Total
Price($)
Wonderwash 1 $42.95 $6.95 $49.90

Annette
Mesa, Arizona
U.S.A.