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Report: #203713

Complaint Review: The Mobile Solutions - Tempe Arizona

  • Submitted:
  • Updated:
  • Reported By: phoenix Arizona
  • The Mobile Solutions 5000 Arizona Mills, Kiosk B/w Gates 2 & 3 Tempe, Arizona U.S.A.

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Friday 7/21/2006

I purchased a motorola SLVR L6 phone from their kiosk in az mills mall. The rep Matt claimed it was a the latest TMobile phone and they were offering it for $50 & had a 50$ mail in rebate, and there begin my woes.

Well I bought in, it sounded like a sweet deal, even if i didnt get my 50$ rebate. Later that evening, I realized that the phone does NOT work with TMobile voice mail system. Every time you dial in, or if someone leaves you a voicemail, you get a garbage message ( Alpha Delta something.) Googled it out; the phone needed a SEEM edit.

I called up Tmobile, to ask them why my voicemail won't work, they said that its not a TMOBILE phone! I was like WHAA? So I go back to Matt (and his manager, Daniel is there too) at the kiosk, on monday 7/24/06, and ask him if he has a fix. He tries a bunch of stuff, doesn't work. I asked him why this is not a T mobile supported phone, and WHY does it not have Tmobile embossed on it anywhere. Then he tells me, its an unlocked import from europe!!

At this point I am FURIOUS. I ask him to take it back and null my contract that he renewed for 2 years. Of course, he says he can not. So well the first thing I need to do is get a TMOBILE phone, so I can now deal with Tmobile customer care (who are awesome by the way). So I return the L6 & take a free samsung instead. The mobile solution refunded me the 50$ instantly (to my credit card), no issues about that.

So now I have a tomobile phone, I call up 611 & ask em if I am still under the 14day no BS return policy. and they confirm YES I am. I should go back to the dealer, return the phone WITH the box & have him call then & have my contract cancelled.

Tuesday morning 10 AM, at the kiosk. There are 3 reps, Matt, two others none of them helped me with cancelling the contract. They repetedly told me that they have not been trained on it and I must wait for their manager Daniel. Daniel shows up, believe it or not, at 1:30! Yes I stayed there, didn't budge from there.

Initially he claims he CAN NOT anull my contract. I made him call Tmobile & talk to them in front of me right there. And guess what After 2 work days of runnin up n down to the mall to get this fixed, he finally anulled my contract, BUT yea there's more..

TMS charged me a 10$ contract renewal fee, and To date, that HAS NOT BEEN REFUNDED.

Thank god I didn't get trapped in their other warranty and mail in rebate frauds.

NEVER DEAL WITH THEM, I am glad I acted fast and came out of contract within 3 days. And Many thanks to the awesome TMOBILE REPS, you ROCK.

Abhinav
phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 07/31/2006 05:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-mobile-solutions/tempe-arizona-85282/the-mobile-solutions-bad-customer-service-malpractices-do-not-deal-with-them-ripoff-temp-203713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 Author of original report

And i got the 10$ back !

AUTHOR: Abhinav - (U.S.A.)

POSTED: Monday, August 07, 2006
WOW... never imagined this would happen sitting at home ! i did not have to drive out to AZ mills... wait for their reps to assist me.. wait for them to SHOW UP !
i guess the threatening mail that carried the info about filing a report here worked ! i got every penny i paid them... back.

so well
THEY ARE NOT FRAUDSTERS

BUT...
.... they are VERY bad with processing refunds and returns. I went to work late TWO days.. just so i can give the phone back ! and waited 4 hours at their kiosk for the manager "Daniel" to show up, when he was to be at work at 9 am.
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#2 Author of original report

And i got the 10$ back !

AUTHOR: Abhinav - (U.S.A.)

POSTED: Monday, August 07, 2006
WOW... never imagined this would happen sitting at home ! i did not have to drive out to AZ mills... wait for their reps to assist me.. wait for them to SHOW UP !
i guess the threatening mail that carried the info about filing a report here worked ! i got every penny i paid them... back.

so well
THEY ARE NOT FRAUDSTERS

BUT...
.... they are VERY bad with processing refunds and returns. I went to work late TWO days.. just so i can give the phone back ! and waited 4 hours at their kiosk for the manager "Daniel" to show up, when he was to be at work at 9 am.
Respond to this report!

#1 Author of original report

UPDATE ! their customer care mails me back !

AUTHOR: Abhinav - (U.S.A.)

POSTED: Thursday, August 03, 2006
So I take a shot at emailing them.. they get back to me ! maybe the mention of rip off report does the trick here.. lets wait and watch, if i get the report. But my credit card numbers have changed, I asked them for a chek, but the card company says refunds will come thru on the old card too.. noworries.


From: "Customerservice"
To: ;
Sent: Tuesday, August 01, 2006 7:46 AM
Subject: Fw: Where is my refund ?

It was a MISTAKE that your card was not refunded the $10 fee. Your card ending with 7066 has been refunded.
Michelle Chavez
Data Control Dept.
The Mobile Solution

*PLEASE ALLOW 7 DAYS
FOR RESOLUTION

> -----Original message-----
>
> From: "Puri"
> Date: Tue, 01 Aug 2006 09:45:22 -0700
> To: customerservice@tmsmail.net
> Subject: Where is my refund ?
>
> I bought a motorla SLVR L6 on 7/21/06, returned it on 7/24/06. You > refunded me the 50$ + tax that was charged first, where is the 10$
> refund for the contract renewal fee ? the contract has been reversed by > YOUR rep Daneil, working at the kiosk between gates 2 & 3, at arizona > mills mall in tempe, arizona. Th phone number to that kiosk is > 480-491-7090.
>
> Oh by the way, i filed a rip off report, act fast & get it removed its > at ripoffreport.com/reports/ripoff203713.htm
> Please send me a check, my credit card numbers have changed, beucase you > have a history of making fraudulent transactions with consumer's
> records.
>
Puri
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