the room place in rockford, IL The room place will not stand by warrenties! rockford, Illinois

You may feel this is a fine thing and the $19 is a fine amount to give back to us, BUT it is not your money nor is it your pocket the money came out of. We paid alot of money for this sofa and alot of money for this warranty, The Warranty has Harlems name on it and they should stand by that, if they can't which is what they are not doing then you shouldn't be in business. Its a shame that stores do this to their loyal customers. I will not be shopping at this store again and I have also told others not to waste their time or money there. You can say and type on here what your told to by your company but it will not help because you all know that you are doing wrong by doing this to your customers. As I said before, you already have our money so you really don't care what happens. CRAP

Hello,

This is Jasmine (VP of Customer Loyalty). I totally understand the disappointment as we are dishearten as well by the bankruptcy of the provider of the warranty, Stainsafe. Regretfully, we were not informed if any notification or refunds of the warranty purchased through the third party were sent or communicated to our Customers.

As such, and because we value our Customers, we have elected to assist where possible with the concerns. I am sorry that the pro-rated refund did not meet with your expectations however unable to determine whether the warranty was ever exercised or refunded through Stainsafe prior to them going out of business, we feel that this is a reasonable offer of assistance.

At time of purchase, the store provides a sales receipt, which lists items and extended warranty purchases (if any) along with the Certificate of coverage and exclusions.  My apology if there was any miscommunication
as this was certainly not intentional. I would be happy to speak with you regarding this concern further
and ask that you email me at jsakic@theroomplace.com.

With gratitude, Jasmine