The RUSH Fitness Complex - Corporate, Knoxville, TN Purchased 36 training sessions, only used 14 when my job relocated me. They will not refund the money for the additional 22 sessions totaling $770! Knoxville Tennessee

Last year, I purchased 36 training sessions for $1259 upfront by credit card. I was only able to use 14 sessions when my job told me that they were relocating me. I have 22 sessions remaining totaling $770.

I purchased the sessions at the same time I joined the gym. When I signed the contract to become a member, I inquired about membership cancellation. They said that all I had to do was provided written notice and pay a cancellation fee. I assumed that this applied to the training sessions as well because the trainers were employed by the RUSH - not an outside training agency. I was never told that they were non-refundable

This was my first time in Tenn and first time buying training sessions. I have made several attempts to resolve this but corporate fails to return my phone calls. I finally got an email from them stating that they apologize for my situation but the sessions are non-refundable and non-transferable.

I felt like they used dishonest sales tactics to get me to purchase. It is highly unfair that they get to keep my hard earned money for services I will never receive!

I would like to take legal action against this if possible. Any reputable agency would offer you a refund for services not rendered.

This place is such a scam! They have managers that change like the wind and corporate is not helpful.

I would avoid this place at all cost! Find a gym that is ethical and adheres to better business practices.

Deocha
Battle Creek, Michigan
U.S.A.