Complaint Review: The Sleep Better Store - Houston Texas
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- Author Not Confirmed
- The Sleep Better Store 2606 S. Shepherd Drive Houston, Texas USA
- Phone:
- Web: www.thesleepbetterstore.com
- Category: Mattress Manufactures
The Sleep Better Store mattress company Houston Texas
*Consumer Comment: Information regarding the Dream Number Bed Web Site
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Wow, I'm not one to ever leave a bad review, but I feel compelled in this case to warn others. This is one of the shadiest, most unprofessional businesses I've ever made a purchase from. I bought a mattress in July that felt comfortable in the store but turned out to be extremely uncomfortable when slept on all night. They have a 120-day satisfaction guarantee, so I went into the store and spoke with Angela about replacing that mattress for another one. I was fine with the $69 exchange fee, and we talked about me getting the new mattress in about a week. It has now been over a month, and neither Angela (store manager) nor Larry (owner) will give me a date on the delivery of the replacement mattress. They always say that they'll look into it and get back with me, but they never do. They're basically ignoring my exchange request in hopes that I'll go away. I'm currently going through a dispute with my credit card company and trying to get a total refund. I don't even want the replacement mattress anymore as it's likely to never arrive. I just want them to come take the uncomfortable one. In the meantime, I'll continue to sleep on the smaller bed in my extra bedroom, which I must say has been a big inconvenience. I must warn anyone who wishes to shop here that if you don't pick out the right mattress on day one, you WILL NOT get a replacement mattress, despite all of their "satisfaction guaranteed for 120 days" claims. Buyer beware! I can't wait for this nightmare to be over so that I can get a mattress from a more reputable store.
This report was posted on Ripoff Report on 10/18/2013 10:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-sleep-better-store/houston-texas-77098/the-sleep-better-store-mattress-company-houston-texas-1092864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Information regarding the Dream Number Bed Web Site
AUTHOR: peggyk - ()
SUBMITTED: Wednesday, November 20, 2013
I bought a mattress from the Sleep Better Store in 2009. Last year my pump went out and they immediately repaced it at no cost to me. They changed their name but I was happy with the service.
This year my mattress started leaking again, not sure why yet, but I WAS going to call them tomorrow, now I see they are gone. I was surprised by this because I was checking their website a couple months ago because my son wanted to buy a bed from them. I noticed at that time they went back to Sleep Better Bed Store.
At any rate, this is the information for the person who purchased, registered and is administrator and technition with his name address and phone number.
Good luck. Guess I'll start shopping for a new bed.
This info is available to the public from whois.com to find out who owns a website on the internet.
Domain Name: DREAMNUMBERBEDS.COM
Registrar URL: http://www.godaddy.com
Updated Date: 2013-10-12 14:01:33
Creation Date: 2011-11-01 13:47:17
Registrar Expiration Date: 2016-11-01 13:47:17
Registrar: GoDaddy.com, LLC
Registrant Name: Jeff Tucker
Registrant Organization:
Registrant Street: 8 Cambridge Circle
Registrant City: Conroe
Registrant State/Province: Texas
Registrant Postal Code: 77304
Registrant Country: United States
Admin Name: Jeff Tucker
Admin Organization:
Admin Street: 8 Cambridge Circle
Admin City: Conroe
Admin State/Province: Texas
Admin Postal Code: 77304
Admin Country: United States
Admin Phone: +1.9365206147
Admin Fax:
Admin Email: 
@consolidated.net
Tech Name: Jeff Tucker
Tech Organization:
Tech Street: 8 Cambridge Circle
Tech City: Conroe
Tech State/Province: Texas
Tech Postal Code: 77304
Tech Country: United States
Tech Phone: +1.9365206147
Tech Fax:
Tech Email: @consolidated.net
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