Therma-Tru Doors, Distributor Harvey Industries, Sue McLaughlin, Al Suzi, Gary Fritz, Dave Rutherford, John Dupre Of Lehigh Conservatories misrepresentation of product, false advertising, consumer fraud, failure to back warranty. Rip-off! Maumee Ohio

I take issue with this statement: "We stand by our products, and if for any reason a door or unit comes out of the factory damaged or defective, it is always replaced or fixed. "

I had a Therma Tru Rustic collection entry door with decorative glass installed in my newly built home. After a year and a half the seal for the glass panel in the door faied causing condensation to form between the panes.  This is due to the soldering bowing out so far at the top edge and the bottom edge that the decorative glass pieces seperated from the soldering. The decorative panel was clearly defective yet Therma Tru refused to pay for the installation of the replacent panel.  A consumer has the right to assume that a glass panel sold as part of an entry door system should be able to withstand differences in temperature between the indoor and outdoor side of the panel. If it cannot then it should not be billed as an entry door but a passage door for the interior of the house.

Therma-Tru warranty absolutely covers any leakage under our door systems, slabs, jambs (as long as they are finished by the buyer immediately as stated on warranty), glass, and all seal failure. If the leaking was not taken care of by the manufacture, which I am an employee of, then there are only two reasons the denial was valid: 1) the contractor cut, modified, or did did not install the unit properly, thereby voiding the warranty and denying coverage due to installation error, or 2) the damage or mis-cutting of the astrigal was not reported for several months, as the unfinished jambs (and/or unit) sat in an uncontrolled environment for several weeks, allowing for warpage, therby not fitting in the rough opening correctly.
I have worked for several disreuptable companies in my lifetime, and I can assure all consumers that Therma-Tru is not one of them. We stand by our products, and if for any reason a door or unit comes out of the factory damaged or defective, it is always replaced or fixed. Furthermore, I can state positively that we even pay out or replace on several occasions on a monthly basis, units and doors that probably should not be, but we always give the consumer the benefit of the doubt.
I am truly sorry you had this experience, and I would re-visit this claim if I were you. I would go back, check all install issues, fill out another at home warranty claim form, and start again. As long as you are the original purchaser of this unit (hence, 'limited lifetime warranty'- you must be the original owner of the door or system), I would re-file the claim with a letter.
Good luck, and again, as an employee of Therma-Tru, I am sincerely sorry for your inconvenience and troubles.

Therma-Tru warranty absolutely covers any leakage under our door systems, slabs, jambs (as long as they are finished by the buyer immediately as stated on warranty), glass, and all seal failure. If the leaking was not taken care of by the manufacture, which I am an employee of, then there are only two reasons the denial was valid: 1) the contractor cut, modified, or did did not install the unit properly, thereby voiding the warranty and denying coverage due to installation error, or 2) the damage or mis-cutting of the astrigal was not reported for several months, as the unfinished jambs (and/or unit) sat in an uncontrolled environment for several weeks, allowing for warpage, therby not fitting in the rough opening correctly.
I have worked for several disreuptable companies in my lifetime, and I can assure all consumers that Therma-Tru is not one of them. We stand by our products, and if for any reason a door or unit comes out of the factory damaged or defective, it is always replaced or fixed. Furthermore, I can state positively that we even pay out or replace on several occasions on a monthly basis, units and doors that probably should not be, but we always give the consumer the benefit of the doubt.
I am truly sorry you had this experience, and I would re-visit this claim if I were you. I would go back, check all install issues, fill out another at home warranty claim form, and start again. As long as you are the original purchaser of this unit (hence, 'limited lifetime warranty'- you must be the original owner of the door or system), I would re-file the claim with a letter.
Good luck, and again, as an employee of Therma-Tru, I am sincerely sorry for your inconvenience and troubles.

Therma-Tru warranty absolutely covers any leakage under our door systems, slabs, jambs (as long as they are finished by the buyer immediately as stated on warranty), glass, and all seal failure. If the leaking was not taken care of by the manufacture, which I am an employee of, then there are only two reasons the denial was valid: 1) the contractor cut, modified, or did did not install the unit properly, thereby voiding the warranty and denying coverage due to installation error, or 2) the damage or mis-cutting of the astrigal was not reported for several months, as the unfinished jambs (and/or unit) sat in an uncontrolled environment for several weeks, allowing for warpage, therby not fitting in the rough opening correctly.
I have worked for several disreuptable companies in my lifetime, and I can assure all consumers that Therma-Tru is not one of them. We stand by our products, and if for any reason a door or unit comes out of the factory damaged or defective, it is always replaced or fixed. Furthermore, I can state positively that we even pay out or replace on several occasions on a monthly basis, units and doors that probably should not be, but we always give the consumer the benefit of the doubt.
I am truly sorry you had this experience, and I would re-visit this claim if I were you. I would go back, check all install issues, fill out another at home warranty claim form, and start again. As long as you are the original purchaser of this unit (hence, 'limited lifetime warranty'- you must be the original owner of the door or system), I would re-file the claim with a letter.
Good luck, and again, as an employee of Therma-Tru, I am sincerely sorry for your inconvenience and troubles.