Complaint Review: Thrifty Car Rental - Nationwide
- Thrifty Car Rental Nationwide USA
- Phone:
- Web: https://www.thrifty.com/
- Category: Car Rentals
Thrifty Car Rental hidden contract language - deceptive practice Nationwide
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I rented a car from Thrifty Car Rental for 11 days. My contract amount was for $113.05 per week and additional days @$15.99 for a contract total of $177.01. My business trip was cut short by a few days and I returned the car 3 days early. I did not expect that to be a problem and figured that I would still be obligated to the total contract cost of $177.01. THATS NOT WHAT HAPPENED !! Thrifty actually penalized me for bringing the car back early and charged me $754.62! They said I broke the contract by bringing the car back early and that they had the right to re-rate it. So I actually paid $754.62 for 6 days of use instead of $177.01 for 11 days. When I called customer service, (it wasn't much customer service that at all) I was told that I should have read the entire contract before renting the car...( Who has time to do that when your in a busy airport and have been waiting in line for 30-45 min before you get to talk to an agent and several people are waiting in line behind you.) RENTER BEWARE - Thrifty's policys and rude customer support will cost you!! I will never use Thrifty Car rental again !!
This report was posted on Ripoff Report on 02/18/2016 01:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/thrifty-car-rental/nationwide/thrifty-car-rental-hidden-contract-language-deceptive-practice-nationwide-1288481. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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