Tiaa-Cref Tiaa-Cref Financial Services Can't process a timely transaction! Charlotte, NC Nationwide

This company received our distribution request from my mother-in-law on December 18th.  Two service reps confirmed receipt of the required documentation in good order on the 18th.

Our calls went unanswered until December 30th.  We wrote numerous email, all of which went unanswered until it was too late.  Eventually, a gentleman named Tyler King was assigned to us on January 8th to help us.

The problem is that they drug their feet on the distribution.  It was received on the 18th, processed on the 29th and we received the distribution on January 7th by ACH.  They are refusing to issue a 1099-R for 2015.  They are telling me it must be a 2016 transaction.  I disagree, and even if I'm wrong, they should be able to bend it around a little.  A $5,000 on their balance sheet is nothing.

Various reps told me it could be done by the end of year and I did everything humanly possible to make sure this didn't happen.  I even have written confirmation from Tyler King that they screwed up.  Now I will owe additional income taxes on this money to the tune of about $1,000.

This pittance of an account was recently inherited and the little bit of money means the world to us right now.  We have an autisitc child and a Type 1 diabetic child at home and desperately need the funds.  Now I'm left holding the tax bag on their screw up.

The rep I spoke to at the security and exchange commission said these company are required to process such distributions within 7 days.  They failed to do that.

What I want is a 2015 1099-R for my distribution, and a written statement that they will no issue me a 2016 1099-R next year in error (as I'm sure I'll be give 2 for the same transaction)

If they are not willing to do that, I'm willing to settle this for $1,000 (the estimated amount of taxes and phased-out child tax credits)