ticketofficesales.com Doesn't stand by their refund policy Chicago Illinois

I bought two tickets for $200.00 plus a service charge of $89.00 to the Gator Jam at the Miccosukee Resort & Gaming in Miami, Florida for March 5, 2016.  Unfortunately, I purchased the tickets through a third party Ticket Office Sales based out of Chicago.  Their refund policy is “If an event is permanently canceled, Ticket Office Sales will coordinate with the selling broker to provide you with a full refund of the ticket price, including any service fees. “  I’ve called Ticket Office Sales several times and they continue to say it’s a complete event and they have no notification the event was cancelled.

In addition, I’ve also call Miccosukee several times and their office verifies the event was cancelled and notified the credit card companies with a refund.  In fact, the party that bought my tickets was refunded.  I proceed to call Ticket Office Sales to speak with a supervisor.  They did refund me $89.00 for the service charge but not the $200.00 for the tickets.  The agents were very nice and doing their jobs however, it seems Ticket Office Sales is a SCAM and do not follow their own guarantees.

Jeff

Florida