Complaint Review: Time Warner Cable - Internet Texas
- Time Warner Cable timewarnercable.com Internet, Texas United States of America
- Phone:
- Web:
- Category: Cable TV
Time Warner Cable Time Warner Service No-Show Internet, Texas
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Time Warner failed to show up for an arrange appointment for repair of cable jack and did not even call. There is a broken TWC cable jack in bedroom that was originally installed by them. I was told that it would be repaired for free by a technician who was sent to repair my non-working phone line. Phone line was repaired and I called in a work order for the jack repair. I was told by customer service it would cost me $29 to have a tech come and repair the jack, so I setup the appointment. On 8/8/12, tech was scheduled to come between 4-6pm to rewire jack. No one showed up and I never received a call fro TWC. I called TWC to find out what happened and was told they would get back to me in a few minutes. Never heard back from anyone. On 8/9/12, I called to get the problem resolved and find out when they could come to make the repair. Spoke with a Cust. Svc. supervisor who informed me that techs do not repair lines in apartments and I would need to get an independent contractor to come and do the repairs, or they would provide a contractor for approx. $90. First off, this is their jack that was originally installed by them, which they won't repair and want me to pay for. I said maybe I should just change to another cable company and they said go ahead if I wanted to cancel my service with them. This is poor business practices, customer service and a ripoff.
They refuse to correct the problem unless I fork over money for their mistakes. Don't use them. After I made the complaint, my cable and internet stopped working for about 30 minutes. REALLY!!
This report was posted on Ripoff Report on 08/09/2012 09:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/time-warner-cable/internet-texas-/time-warner-cable-time-warner-service-no-show-internet-texas-924770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.