Report: #1428360

Complaint Review: Spectrum - Lancaster California

  • Submitted:
  • Updated:
  • Reported By: Sandra — Lancaster California United States
  • Author Confirmed What's this?
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  • Spectrum Lancaster, California United States

Spectrum Time Warner cable payment not accredited to the account Lancaster California

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November 15 2017 a payment was processed through an agent and confirmation number given. Payment never appeared on the account. 12-27-17 called the company to find out what happened. A ticket was opened to investigate the payment. Was told no record of the payment could be found. 1-5-18 made payment again since service was disconnected. 1-16-18 called again regarding Nov. Payment another ticket was opened and I was asked to provide proof that the money had been taken out of my account. I emailed front page of my bank statement showing the debit to my account. 1-24-18 called and was told that I had falsified the bank statement. Another ticket was created and I faxed the bank statement. 1-31-18 I was told that a refund was being processed and I should have a refund to my account in 3 to 5 business days expect it 2-3/4-18. Called on 2-7-18. Told again payment was processed on 1-29-18 and to give it a few more days. Call on 2-9-18. On 2-9-18 I was told several different stories... Could not find any refund information, no refund was due, and that a refund was processed but they could not give out any details . Asked to speak to the supervisor of the supervisor I was speaking to. This person was to provide me confirmation that the refund was processed and a date that I could expect it in my account. They called back during the agreed timeframe and said they didn't have the information yet and would call back on Monday 2-12-18. This has been the most frustrating experience ever dealing with a payment situation. I am at my wits end. I paid the bill on time and have only gotten a run around. I want my $69.99 back

This report was posted on Ripoff Report on 02/09/2018 05:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/spectrum/lancaster-california/spectrum-time-warner-cable-payment-not-accredited-to-the-account-lancaster-california-1428360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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