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Report: #1430339

Complaint Review: spectrum - Charlotte North Carolina

  • Submitted:
  • Updated:
  • Reported By: albert — webster New York United States
  • spectrum 3140 w.arrowood rd. Charlotte, North Carolina United States

spectrum time warner cable spectrum charter not providing 100 mbps on download speed Charlotte North Carolina

*Author of original report: their service

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SPECTRUM/TWC IS SUPPOSED TO BE PROVIDING ME WITH 100 MBPS DOWNLOAD SPEED FOR MY COMPUTERW/ WIRELESS WIFI ,THAT THEY  GAVE ME FOR FREE, AND HAVE NOT COME CLOSE. I HAVE RUN A TEST ALMOST DAILY FOR 3 WEEKS NOW , AND THE NEAREST THEY HAVE COME IS 78. IT HAS EVEN BEEN AS LOW AS 61. I HAVE CALLED TWICE. FIRST TIME I WAS TOLD NO PROBLEM. THEY SENT ME A LETTER SAYING THEY WOULD BRING ME TO 100. AFTER WAITING 5 DAYS WITH LITTLE INCREASE, I CALLED AGAIN. I WAS THEN TOLD THEY ONLY HAVE TO PROVIDE ME TO WITH-IN 70% OF 100. AFTER THAT CALL , MY SPEED ACTUALLY WENT BACK DOWN TO72, WHITCH IS WERE IT STARTED.

This report was posted on Ripoff Report on 02/21/2018 07:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spectrum/charlotte-north-carolina-28273-0001/spectrum-time-warner-cablespectrum-charter-not-providing-100-mbps-on-download-speed-cha-1430339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

their service

AUTHOR: albert - (United States)

POSTED: Monday, March 12, 2018

SINCE FILING MY REPORT HERE, THEY HAVE LOWERED MY SPEED TO ABOUT 27 MBPS. A FAR CRY FROM THE 100 ADVERTISED.

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