Time Warner Cable of Keene, NH Ripoff ..Cable prices go higher, but the service gets worse

I would like to offer my own report about Time Warner cable of Keene, NH. I have read another report about them on this site, but would like to add my own thoughts.

Time Warner was bad when they were Paragon Cable. Then they were bought out, and we thought great, there is hope. I think things only went downhill after the buyout.

Before we had digital cable, in the days when cable internet connections were getting popular in other areas, I called TWC to inquire about when to expect cable internet to be offered in the Keene area. I was told by their "tech expert" that I was confused, that Internet was only available through a telephone based ISP! They hadn't even heard of cable connections!

A couple years later, after inquiring about cable connections several more times, I was told they would be offered as soon as digital cable came to Keene. Well after several months of constant cable interruptions while new lines were run, digital cable was finally offered. I received a notice about it, and it stated that I could digital cable for 1 month without an upgrade fee, and I could switch back anytime I wanted. I said yes, and they sent someone out with the new box that is required. I immediately found out that changing channels was extremely slow, and channel reception was terrible. Digital cable was actually worse than analog here! I called about switching back, and was told that I couldn't, since analog cable was being phased out. Nice lie, TWC!

On to the cable internet connection. It is now a few years after digital cable came to town, and TWC still doesn't offer cable internet connections.

Besides the generally horrible customer support, lies, and lack of cable internet, the prices are extremely high.

Our newest "upgrade" is a new channel guide. With my old guide, I was able to search for programs based on channel, time, type of program, program title, or several other ways. Different types of programs were listed in different colors, telling what type of program it is. The listing also showed if the program was just starting, or if it had been on for a while.

Our new, "upgraded" guide just shows a channel list, and doesn't tell anything about the program unless I actually select the program and read about it. No quick scans of the listing anymore, and no way to search for a specific program, or type of program. This is our "upgrade"? Cable prices go higher, but the service gets worse? What kind of company is this?

TWC, its time you start treating your customers better, or every house in Cheshire County will have a satellite dish on it!

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