Total Home Shield Mark Coleman Deceptive Sales pitches and sales. Philadelphia Pennsylvania

I was sold a home warranty package and also paid for a gaurentee life price yet I ohonee in a problem on the 25th of January and had to call back the next day since not hearing from anyone on a hotwater heater that shut down now this hot water heater was a RUUD and was installed on July 2005 and told finally after making three more calls as to where someone is to fix it and finally getting someone to come on the 27 after they had to set up a company to come, was told the heater exploded out the bottom and after talking to home shield, find out it's not covered.  I was told I didn't have to worry about anything when I was sold the package and paying extra for he coverage....Stay away from these group of sellers. they will tell you anything to get you to buy, but when it comes to coverage, they only cover the componets, in other words, the small stuff.  here you have a water heater thats 12 years old, and its not coveredand the plumbers that installed the unit came to repair it said well its only covered for five years.  appearently they sold me a cheap unit and charged an arm and a leg for it.  You buy extra coverage and told that everything is covered and find out they lied to you, its not, just the componets not the hearter, that's not what they tell you.