Report: #305279

Complaint Review: Total Protect Home Service Plan - Fort Lauderdale Florida

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Ripoff Report is Xcentric Ventures

Submitted: Fri, February 01, 2008
Updated: Fri, February 22, 2008
Reported By: — Headland Alabama

Author Confirmed

Why?

Total Protect Home Service Plan P.O. Box 550247, Fort Lauderdale, Florida U.S.A.

Phone: 800-474-4047
Web:
Category: Heating, Cooling & Ventilation

Total Protect Home Service Plan Central Air and Heat quit working and they refused to repair the system!!!! Fort Lauderdale Florida

*Consumer Suggestion: Pre-existing Condition

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I requested my policy from them Nov 2 2007. For starters they took 2 months to even repsond to my request. My policy became effective January 20, 2008. Well I had a problem and they today on Feb 1, 2008 refused to replace the heater coil . Stating a pre-existing condition. Well, how was I suppose to know that! We bought the house 6 months ago and everything was fine then! This February and I we need the heat but they refuse to fix it. I feel that this company is not honorable at all!

April
Headland, Alabama
U.S.A.

This report was posted on Ripoff Report on 02/01/2008 02:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/total-protect-home-service-plan/fort-lauderdale-florida-33355/total-protect-home-service-plan-central-air-and-heat-quit-working-and-they-refused-to-repa-305279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Pre-existing Condition

AUTHOR: Clay Grace - (U.S.A.)

SUBMITTED: Friday, February 22, 2008

POSTED: Friday, February 22, 2008

April,

Your service tech may be able to help you out on that. I don't know what was wrong with the heater coil but if it wasn't a pre-existing problem he/she may be able to communicate with the insurance company.

Also hopefully you had a home qualified inspector (or hvac company) check out your house (or heat/cooling system) before you bought it. If so you could also use that as ammo.

I will look Monday when I get to my office and check to be sure but I think I have dealt with this company before (99% sure) and have only ever been able to achieve one repair through them. Anything major and they start balking about it.

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