Complaint Review: Toyota of Dallas - Dallas
- Toyota of Dallas 2610 Forest Lane Dallas, USA
- Phone: 9722416655
- Web: https://www.toyotaofdallas.com/
- Category: Auto Dealers
Toyota of Dallas Toyota of Dallas Poor Customer Service and Heavy Deceptive Sales Tacticts On Extended Warranty Dallas Texas
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My Experience with Toyota of Dallas continues to get worse; • Bought New 2015 4Runner o High pressure Extended Warranty Sell...feel I was interrogated to purchase an extended warranty by the dealership using deceptive sales tactics o Finance Manager made me sign a "blank" loan application for unknown reasons o Although was in dealership for 4+ hours which was plenty of time to prep car for delivery - 4Runner was delivered dirty with scratches and paint blemishes o Although I paid for and was told that dealer options were installed - edge guards and Zaktek protectant coating not installed o Odometer statement on 4Runner stated 61 miles but in reality when I drove it off lot it had 18 miles o Window tint on driver's door scratched • Made arrangement with dealership to bring 4Runner back in to correct deficiencies and dealership would arrange and pay for a loaner car for me o Arrived at dealership as agreed and checked in with receptionist. I was not recognized as a customer who needed assistance (after the sale customer experience). Nobody at the dealership had a clue I had an appointment and was coming in. receptionist called me to the front desk and handed me the phone; it was Enterprise Car Rental who had no reservation from the dealership for me and they wanted me to pay for the rental o I took time off work and was late for a business meeting due to Toyota of Dallas' failure to coordinate service for after the sale customer
This report was posted on Ripoff Report on 09/03/2015 12:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/toyota-of-dallas/dallas-75234/toyota-of-dallas-toyota-of-dallas-poor-customer-service-and-heavy-deceptive-sales-tactict-1252729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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