Trans Tech, Transaction Merchant Services TMS, Certified Merchant Services CMS, First American FTC FRAUD violations coached by Trans Tech - TMS merchant services Plano Texas

Transaction Merchant Services (TMS) as of very recently doing business as Trans Tech (credit card/check processing) participates in blatant deceit in promises and relationship with their representatives. Worse yet their "team leaders" representatives are required to report to, consistently coach you to make at least one statement to merchants to try to close them that is in direct violation of one provision of a current and active FTC injunction.
See: http://www.ftc.gov/opa/2004/01/cmsjudgment.htm Specifically these "team leaders" coach you and/or tell the merchants directly that they can cancel their processing contract with them in the first 60 days if they wish.

As regards their lies to new representatives, they advertised two days of training which at the last minute is reduced to one and then further reduced in hours on the actual day of training. You must agree to begin making prsentations to merchants via "appointments" two days later. Prior to that you must sign numerous documents of obligation, among them that you accept responsibility for full understanding detailed financial matters they breeze through in "training" like a machine gun. In the feild if you then need help when you begin the "team leaders" actually complain.

Worse yet, during "training" they make a very big point of telling you all of your "appointments" will be "double confirmed". They explicitly tell you that means anytime one of their telemarketers gets a lead a supervisor will call the merchant back to confirm with them the "appointment" time, purpose, and that they are the actual owner of the business or control it. That turns out to be a complete and total lie and winds up constantly costing the representative huge amounts of travel time and with no chance of making a sale. When confronted about this they then claim "Well, sometimes we liten in on the telemarketer's calls.", probably a lie also.

They also will not allow you to get all of your "appointments" at one time and force you to call them from each to get your next one. They claim this is to prevent representatives from skipping appointments but in fact is for the purpose of allowing them to make the most high pressure, rude, insulting attempt to close the sale if you haven't. Most of the time this makes the merchant so angry they throw you out with no chnace of coming back later.

Because they have also coached you to tell the merchant he can cancel in sixty days with no penalty if they're not happy you the representative are also then technically liable for violation of that provision of the FTC injunction. Of course they never tell you up front they are under the active FTC order and when confronted about it later completely deny that it even exists.

It also turns out that their processing fees are anything but competitive with numerous other processing companies. Not only that but they also stick the merchant with monthly AND semi annual "account maitenance" fees few if any of thier competitors charge.

The bottom line is that these people are decietful crooks who will cost you as a representative huge amounts of wasted expense money and lost sales unless you're as big a crook as they are. No telling what the result might be for you personally for violating the FTC injunction at their direction.

There are several honest, descent processors to work for out there but this is the major rotten apple. BEWARE!

Richard
Franklinton, North Carolina
U.S.A.