Trans Van Lines Trans Van Lines DO NOT USE THIS COMPANY!! IT DOES NOT RESPECT QUOTATIONS: QUOTED 10,000 AND ENDED UP PAYING 20,000. EXTREMELY UNPROFESSIONAL AND CARELESS, MOVERS LIE TO ONE'S FACE. REPRESENTATIVES WHO ARE VERY NICE UNTIL THEY GOT YOUR BUSINESS, AFTER THAT VERY RUDE AND UNCARING. Davie FL

Reason for the review:
The pick up date had been set for Saturday May 26th at my home in Tampa, FL. When I scheduled the appointment, I informed my relocation consultant, Robin that the community where I lived only allowed commercial vehicles are allowed from 8.00 am to 3.00 pm on Saturday. I also communicated about the hours to the person from Transvans who called me the day before . They both assured me that this job would be completed within this time frame. She confirmed that the driver would be there between 9.00 - 11.00 am. On Saturday the driver called me at around 10.30AM to let me know that he was a bit delay and would be there by noon. When he did not show up, I tried calling the office several times to complain, but the operator told me that there is nothing they could do and it was up to the driver. I called Elijah several times to request an ETA, and he kept pushing the ETA, blaming the traffic.

I checked Google maps and showed no traffic whatsoever. However, he did not arrive until 2.45pm, just before the gate was to close. So I asked him to quickly unload the furniture wrapping material and start wrapping the furniture, and took the driver to park the truck outside the community. Then the Elijah requested payment immediately of 70% of the original estimate. They only wrapped the furniture in the first floor and left. I told them that I needed to move out on Tuesday as I was closing on Wednesday and that the new owners would come on Wednesday at 7.00 am and needed the house the house empty. Elijah told me that they would spend Monday night in Tampa so they could be there first thing on Tuesday morning, as commercial vehicles were allowed to 7.00 am to 6.00 pm that day. I also told him that I paid for full packing and he said that another crew would be coming to pack on Tuesday as well.

On Monday afternoon I texted him to check that they were in Tampa, and he texted that he was on his way to Tampa. On Tuesday morning I texted him again and he kept saying that he was in Fort Mayers, and I realized that he was lying. Then he claimed that they be there by 09.00 am, then 11.00 am which turn into 2.00 pm and then finally arrived at 3.30 pm. In the mean time I kept calling the office to complain but the operator would not transfer me to anybody and said that I had to deal with the driver. The operator was really not helpful nor polite. She kept saying that she was only an operator but would not transfer me to anyone so I can check with the responsible. When he arrived he said that he would finish as agreed, and then, to my surprise, realized that he only had the same 2 guys with him, and no one else. I told him that I had paid for full price packing and he did not seem to care, that they would do the packing with no problem.

My stress level increased significantly after I realized that I was dealing with people that had no respect, who did not care and could lie to my face. He kept saying that he will be finishing this day. However, by 6.00 PM they had pack half the furniture and still boxes needed to be packed. They could have stayed to pack as they could have moved the truck outside the community. However, they just left and promised me that they will be there by 7.00 AM. I told them that I needed it to be out by 10.00 AM, and they said they would. The following day, after calling several times early in the morning, they showed up at 9.00 AM. So I had to deal with the new owner, as I knew they were not going to be able to finish, so he reluctantly agreed to move the walk through to 7.00 PM. When he arrived, Elijah went into the fact that he needed to discussed the invoice and said that this was going to cost me twice as much as it was quoted.

I had no way to confirm the volume quoted and did not have time to challenge, as I had to take a flight and needed to leave before 11.00 AM, so I asked a friend to stay and oversee the work Elijah and crew were doing, because I had no way to trust the crew. I tried to reach the office, but the the operator kept saying that I needed to deal with the Elijah, even if he was not competent or professional. When Sergio called me to confirm, I was rushing to leave to the airport, and, as I needed to ensure that everything was taking out the house, I told Sergio to move forward with the charge and left a check but that I needed to review the final invoice. The day after, when I received the final invoice, I realized that I was charged closed to 4000 for packing, at 1.25 per cubic feet. When I was dealing with Robin, she told me that I would be charged 1.00 when I showed her that your competitors charged 1.00. So, the price for packing should have been closer to 3000. Furthemore, Elijah and crew damaged the walls as they were taking furniture down the stairs. In the past, working with other companies, when the movers damage something they informed me right away, but your guys assumed that I would not notice and get away with it. Again, another sign of unprofessionalism from their part.

My friend stayed to check the work of your people. She told me that they had an issue with one of the frames beds and wanted to destroy it. She said no, and they replied "The Gonzalez can pay for a new bed, they have the money". Unbelievable. Not only I had to pack when I paid full price packing because of the pressure of leaving the house and Elijah being late all the time, but also the feeling that Elijah was overcharging me because "I had the money". Realistically, if I had not been under the need to move out of the house in a short frame time, I would have dismissed the unprofessional people you sent me and look for another company.

I had to deal with this because I was under pressure and honestly, this has been the worst move of my life. I have moved from California to Connecticut, to New York, to Florida and even overseas, and I had never encounter a situation like this. All my moves have gone very well with the exception of this one. I trusted the company because Robin made several assurances that I would be taken care of and that I did not need to be concern about your service. She was always available and very nice. Once they got my business I could no longer could talk to her !!!!! I am very disappointed about the pick up process. Furthermore, not only did I pay for packing services that were not provided, but also I was told yesterday that I do not get unpacking services when I get my furniture! WOW!

It is important to remark that I made a lot of calls to the office. The operator mentioned several times that she could not do anything and that the people in charge (Sergio) were busy or unavailable, and that I had to deal with the Elijah (I am not sure why she was not able or willing to help either). My problem with the situation is that Elijah did not show any respect or concern for the situation that his lateness had created, lied several times about completing the job. He did not show any respect and he had the nerve to call me buddy!

The delivery part of the move was not any better. The movers did not bring tools to assemble the furniture, so we spent a lot of time looking for my tools in the boxes. I even had to drive them 20 min to home depot as one of my tools was missing and it was needed for assembly! The worst part was that there was significant amount of damage in the boxes and furniture. I had delicate and expensive ceramic pieces which were packaged carelessly with just a layer of paper and seemed to be just dropped into the box without any concern or care. All our fine vases and decorations were broken! So when we open the boxes there was a lot of damage.

I have moved several times and never experienced work so recklessly done. Some furniture was not disassembled properly, so there was a significant amount of damage. Others had corners damaged, and some of the broken pieces were missing. Furthermore, at the end of the deliver we had several items missing, some of it which took another 3 weeks to be delivered!. Unbelievable lack of concern the packing and the transport was extremely careless, but in addition. To make things worse, I did not receive it all my furniture. When I received the second shipment (about 2 months after the move), there were items that were missing, an aluminum ladder and glass shelves for the china cabinet. In addition, the movers also packed toilet plungers with clothing! They also packed bags full of trash in one of the large boxes, so I actually paid for transporting trash!

I had to call several times the claims department fo finally made a claim. First they they told me that I had to go through the normal process and that I needed documentation which was not provided by the drivers. The representative told me that, as the driver did not hand me the paperwork, I had to wait until the driver provided it within 3 business days. As I did not receive a call from claims department, I called for a follow up a week after, I spoke to Summer, who was rude and apathetic, and told me that it was not her problem and that I had to call back in two weeks. As I did not receive feedback, I called back dispatch who was able to provide the documentation required. I called again, and summer told me that I had to wait 3-5 business days. After 7 business days I call back the office as I knew the customer service and satisfaction is not the priority of TransVan Lines. I am in the process of filing a claim for the broken items, but the claims department is BS.