Complaint Review: Transcription Express - Gilbert Arizona
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- Author Not Confirmed
- Transcription Express 925 N Mcqueen Rd # 106 Gilbert, Arizona United States of America
- Phone: (888) 876-7272
- Web: http://www.transcriptionexpress.com...
- Category: Work at Home
Transcription Express Slave Labor Gilbert, Arizona
*UPDATE Employee: Quality company that truly cares
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They get glowing reports from their clients; however, their independent contractors (IC's) are required to work maximum hours for minimal pay. They charge you $500 plus for the license for the program you are required to use and I would bet they probably get it for half that. In addition they charge the IE's $6 a month (x about 120 IE's = $720) for a "voice mail number" that is used once a month, if that. So not only are they making a bundle off of their clients they are making a bundle off of their employees as well. Good for them. Don't know how they sleep at night ripping off people that just need a job but I'm sure they sleep quite comfortably. It's our own fault if we fall for it but jobs being almost non-existent here desperate times call for desperate measures. As far as those who say they make big bucks working for this company, personally I think they are comments planted by the company themselves.
This report was posted on Ripoff Report on 06/11/2012 12:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/transcription-express/gilbert-arizona-85233/transcription-express-slave-labor-gilbert-arizona-895903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Quality company that truly cares
AUTHOR: AD - (United States of America)
SUBMITTED: Wednesday, June 20, 2012
I'm sure I am not among TEI's top earning transcriptionists, and I take full responsibility for that. The opportunities certainly are there to earn a good paycheck. More than once I have been invited to take more minutes but have been unable to simply because my family responsibilities have increased over the past two years. However, it has been rewarding to be able to have the flexibility to set my own hours and work around whatever needs I have within my family from my children to my aging parents.
It has been so refreshing to be supported by TEI's entire office staff in a variety of different ways, but all POSITIVE. In training, we were given practical information and strategies -- and delivered with a sense of humor to help alleviate the stress of learning something new. The support staff has walked me through countless questions, situations and yes, has listened to me vent about a particular quirk in an audio or two, and has always responded in a positive manner, even taking time to remind me that I'm spending too much time overthinking the situation (translation: my time is valuable!!!). They've helped me when I've faced deadline issues, computer problems of my own and helped when I made mistakes on my invoice (short-changing myself). The small business seminar that was provided last fall was an unexpected bonus, helping me to more clearly understand how to more efficiently run MY small business -- something I had not yet grasped, but really needed.
It has been encouraging to hear the messages about the 100 percent winners, the large number of them (and having been drawn a few times) knowing that TEI expects quality and accuracy from its transcriptionists and enjoys celebrating success with recognition and incentives. Sadly, this is not the case with many companies out there -- companies or supervisors who seem to be looking for shortcomings and imperfections in their employees, or seem to be unwilling to recognize a job well done. I have friends who have complained about their negative workplace experiences, and have enjoyed being able to tell them that I have been blessed by working with and for such a positive group of people at TEI.
On a very personal level, whenever I have asked for time off for a family need and shared the nature of it, I received warm thoughts and encouragement from everyone I happened to encounter during those times. I guess since we hardly see each other, it's especially comforting to have that friendly, caring response in times of need.
I hope that anyone considering applying with TEI will look inward and make sure they have the work ethic and skills that it takes to be a successful and profitable transcriptionist. For those who do, I believe you will find being part of the TEI family a rewarding experience as it has been for me.
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