TransTech Merchant Group Or Trans Tech Sales Agents Dream Turns into Nightmare: 2-4 pre-qualified appointments each day If it sounds too good... Carrollton Texas

The #2 post is a few years ago but definitely worth addressing.  You are the gentleman we, yes WE, hired to rebut websites like this one.  You sat in the back area around Quincy and the IT people.  Your job was to sit there and search the internet and make positive rebuttals without going overboard.  I had not seen you in a while so I am not sure you are still there (you worked in a different area of the office I never went to.)  This is a churn and burn place and industry.  There are 4 training classes that happen every day 5 days a week with an average of 15 people in each class (do the math.)  You are given just enough info to get you to the call and the trainer is to get you enough info to get you to the Sales Manager/Team Leader.  They work in a boiler room.  When you call in and hear all the background noise, there are 20+ people in there HAMMERING deals with the MSC but mostly with the owner.  You as the MSC are mearly the vessel to get the door open for the SM/TL on the phone and hammer them.  Their focus get getting the deal done at ANY cost.  If it takes more money out of your pocket, so what.  They have a quota to fill or they will be replaced tomorrow just like you the MSC.

As for the appt's and the setters.  There has NEVER been 350-400 app't setters.....hell, there's not enough workstations!  When you consider the Carrollton and Richardson offices, best I've ever known was just over 200.....maybe 75/100 for Summit and 125/150 for TransTech (name changed and is now being referred to as CPP.)  These are people that mostly have a little over a pulse.  They are paid a base wage and get paid more the more appt's they set.  Their goal is to get as many on the board as possible.  There are 3 supvs'rs on the floor and they are the one's who "monitor" the calls.  Impossible for good QA.  MANY of the AP's do not get monitired because they can get numbers on the board; in other words they set their app't and they confirm it in the same call.  You be the judge at how "qualified" that app't is.........

This is NOT a business for a run-of-the-mill sales person.  This business is for nothing less than a shark.  If you cannot kick a door open and force a sale, you will waste your time, gas and energy on something you will quickly quit and you're back where you started from only a little deeper.

First, I must give this ex-supervisor credit for caring enough to input his feelings of Trans Tech.

The truth, in my experience, has been that Trans Tech has provided my customers with an excellent processing machine; one that has the technology to last a lifetime. Customers can purchase this unit instead of leasing it at a much lower cost, so there is no need to keep re-buying a processor should technology change in the future. It is an excellent product; one I am proud to provide to the merchants.

Also, I have personally viewed contracts from other processing companies that 'hide fees', deceive customers into thinking they are getting a 'free machine' when the fine print shows that they will never own it and if they do terminate their processing with the company, they will have to pay for the machine and return it to the processing company. I have saved Merchants hundreds of dollars in processing fees, per month. All my contracts show the qualified, the mid-qualified and the non-qualified rates, along with any costs that would be incurred for changing business names or banks and such. It is in bold, easy to read lettering. I go over ever aspect of the contract, in detail, which is encouraged by Trans Tech.

When I may have a small problem with a merchant who doesn't understand the billing or the terms, my experience has been that my Team Leader or Customer Service or the Tech Dept. responds to their inquiries to their satisfaction.

If I cannot lower the merchants processing costs, I shake their hand and say how nice it was to talk with them.

I am proud to be a M.S.C. for this company and have seen integrity in their actions and dealings. You get what you pay for. If you want a machine that has a free maintenance contract and will only cost you $6.00 for shipping and handling should your leased or purchased machine be broken beyond repair, it is definitely worth the extra cost. And if you wish to upgrade, it is an extra $50.00 charge at this ti me. The 32 Meg Memory and future slots for technology insure it will be the last processor you will ever need to own. Also, when our lease runs out, we send a letter to the merchant so they can call and advise us if they wish to own the machine or continue leasing. How many companies do that? Most place that burden on the merchant; hoping they will forget the date the lease is up so they can automatically put them into another 3-5 year lease.

If you cold-call on merchants or have pre-set appointments, it shouldn't really matter; it is your belief in your company and your product that sells itself.

I believe in both and in Trans Tech.

I have been a successful Merchant Sales consultant in the field for TransTech for two years, first working in SE Oklahoma and now in the Dallas area. I have been a team leader on the management team also. I have had a lot of success and some frustration at times, a frame of mind I have been able to superceed. I was a team leader and had a hard time with it I am more of the type that needs to be in the field, and not be a behind a desk type of person. I have seen these complaints come directly at me where sales reps cry about anything, don't do what they are supposed to and need to do and then fail.

TransTech is a good company. With over 100,000 customers, a dozen complaints is nothing. The "pre-qualified appointments" are what they are. If they had been a slam dunk deal the company would not need sales reps and they could do business by phone and mail, but it does not work that way.

The company call center has about 350-400 appointment setters. The appointments are made, verified by a manager and are recorded for back up, and either the owner or co-owner has agreed to "something" in the call. Either meeting with us, changing their services or having a cup of coffee. Getting past the initial objection is a sink or swim situation. The sale starts as soon as the rep gets the appointment, what they do with it is another story. If you are good you can make a lot of money at this. We have the best services, and the best products. Period. I have evaluated other companies before, none come close.

I have gotten the same appointments this complainer mentioned where the owner was not in for some reason or another. The key is that they where not in. So what do I do? I call my team leader and I verify that they are not in. Then I go to visit the businesses next door or across the street on a cold call. Using my time effectively. I have determined that merchants lie more than representatives. As an example: I was in a restaurant in Plano, TX this past week, the person I had to meet was a person named "Julie". No Julie owned or worked there. So I had a wrong name. It was a far cry of who I was supposed to meet. I met a well dressed gentleman in charge and started asking probing questions, lie #1; he said the owner was not in, lie#2; he was the manager, lie#3; he said that he had no power or decision ability. I kept on mentioning a few things. I caught his ear on one thing I said. Then he admitted he was the owner. I went on with my presentation, tenacity, respect and determination of a flawed appointment that turned into $295 for 45 minutes worth of work. That same day I landed another deal worth $1,100.00 in less time. I average 15-25 sales a month.

Many people think that selling is easy. It is if you know what to do. I have been in sales for over 15 years. You have to develop a passion for what you are doing, you have to love your product, and your support staff. The reporter complained about Mr. Holbrook (a team leader), Ms. Threats (nice lady who hired me), and Mr. Dorsey, - these people do exist. I have met them on several ocassions.

THis is not an easy industry, there is a lot of competition (hundreds of processors), a lot of lies or misconceptions - these come because people don't know the industry or the mechanics of it. Some just do it because they are dishonest. The complainer is crying about his appointments, possibly ran appointments for one day only, he then quit, correct? I ran them for 4 before I landed a first double sale. I got frustrated at times. People in our industry last an average of two weeks. I have been at it for two years. In that short period I have made six figures. Not bad. I think ripoff needs to remove his crying it is insulting me, my product and my business. He blew his opportunity.

I have read the postings and I can't help but feel ashamed. I worked for this company. I was in a supervisory position. I made some of the promises to you guys. I spewed the bent reality of TransTech. When I began my employment I bought into it just as each of you did. I was a Company Man as I progressed and learned more I found I wasn't sleeping near as good at night. I was hearing stories about you guys leaving good paying, steady jobs to breathe in the pipe dream that is TransTech. Time and time again I just smiled and continued with my script because I knew they were listening. It was like Big Brother was always tapped into your phone calls. If we deviated from the outline we were told to make our way to the front glass conference room where you would find all your possessions in a box. Usually this was on Friday when there was a local police officer waiting in the lobby.
For those of you that I came into contact with I am sorry.

I hope things worked out for you upon your exit from this company. I am not really the type to get involved in things like this but I felt like I owed it to the people I may have misled. I know you may say this guy was fired or let go and probably a disgruntled employee. I am not disgruntled and I was not fired. I did however develop a conscience. Yes TransTech does have the MerchantPro 3 so does their sister company Summit they call it the PaymentPro. Same terminal different name badge.

I spoke to several merchants that we had duped into leasing our equipment. I felt sorry for them as well. Again I was doing my job and I knew I was being monitored all the time. I just couldn't be a party to the lies and misleading of good honest people anymore.

Bottom line is Merchants buy the terminal for cash out right. $800 is cheap when you look at $69-$101 a month for 60 months. Lifetime warranty? So what if it breaks buy another terminal for $800 or have that one fixed for $35-$70. I am all in favor of the American way of life. Everyone should be able to make a living in this country. TransTech makes a very nice living but to say it is an honest one would be a stretch.

Job searchers just ask lots of questions and remember, if it sounds too good to be true it probably is.