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Report: #922860

Complaint Review: TRAVEL VAN LINES - Hawthorne New York

  • Submitted:
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  • Reported By: Another Victim — San Diego California United States of America
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  • TRAVEL VAN LINES 245 Saw Mill River Rd Hawthorne, New York United States of America

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Travel Van Lines, Certified Relocations Inc, Certified Van Lines....I am not even sure WHICH company actually serviced my move - Travel Van Lines provided my estimate, my receipt was issued from Certified Van Lines, my movers showed up in a rented Budget truck and my delivery driver was with yet another company!

I received a binding estimate for my move which included an exact list of items that I was moving.  I was already finished packing, so I knew all that I had.  The price was fair and I was assured if I communicated any changes, my price was to remain the same.  Just before my move day I sold off 5 larger furniture pieces.  However, when the foreman arrived at my home on moving day he immediately informed me that I had WAY more items and my price then tripled!!  Since I had to be out of my old place that day, I had no choice but to let them complete the job.  I paid for half of the inflated price and set out for my new place expecting my things in 7 business days.

That is when the waiting began.  On the 7th business day, I still had not heard from the company and began calling the office.  Each time I called I was either not answered, told to call "dispatch", etc.  but never told where my items were.  Once the 20th business day approached, I finally reached a person, the "owner" Ofir Morelevi, who told me my items were on the way and that I needed to have cash on hand for the driver of the balance that was due on my shipment.

Several days later I get a call from my "driver" who said he would deliver my things in an hour.  I was originally told I would have at least 24-48 hours notice, so thank goodness I was home.  When the driver arrived, he demanded payment and then proceeded to unload my severely damaged and broken items from his truck.  Most of my furniture was no longer usable and so not worth what it cost to have it all shipped across the country.  When I went through the remaining boxed items I noticed I was missing MANY of them (about 10 - its hard to know for sure because so many boxes were so badly damaged as well).

I took pictures and emailed them to customer service and asked for claims help.  Again, I was given the runaround when I called for help.  I started to do my homework and have realized these guys are doing this very same thing to so many others.  I am still waiting on resolution for all the inconvenience, damages and lost items - and we won't even start with the total OVERCHARGING that took place!!

I cannot rewind time, or replace the items I lost in this move, but hopefully can help others avoid the overall hassle and headache and URGE them to FIND ANOTHER MOVER BEFORE IT'S TOO LATE!!

This report was posted on Ripoff Report on 08/05/2012 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/travel-van-lines/hawthorne-new-york-10532/travel-van-lines-certified-relocations-inc-beware-biggest-liars-and-thieves-ever-hawth-922860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
2Employee/Owner

#4 Consumer Comment

YOU ARE CORRECT

AUTHOR: The Mauro''s - (United States of America)

POSTED: Thursday, December 20, 2012

Hello

I see that you are also a victim of this company.  Everything that you stated in your claim was the exact same thing that happened to us!  All the way down to damaged and missing items that we filed a report with their insurance company and they had us get our signature notorized also when they told us how much or rather how little they were going to pay us for the damages.  I got the form notorized, sent it back and STILL have not seen or heard another word from the insurance company.  No check, nothing!  I also lost alot of items during this move, however, there is no way to get any of it back or even get any compensation for it.  Arrgh!! It is rather sad that these people keep ripping honest people off such as ourselves and then they can just walk away with their heads held high.  You see my report on here also from Florida and how my husband and I were treated the same way only I am a fighter.  I will keep fighting till the dire end.  These people have to be stopped!  I KNOW you are telling the truth as much as this company wants to tell everyone on here that we are the ones who were lying but we are not!  Corine claims to be the owner and states that travel van lines had nothing to do with this company but we also had the forms given to us with our goods listed on it from travel van lines.  I think what is happening here is that they get in trouble under one name and just change their name and location to a new one to try and escape it.  Its all lies!  Thats all!  They tried to say that other reports on here were mine under an anonymous name but I told them that I have no reason to do that.  I will proudly place my name on this report.  I have nothing to run from like they do.  I think the DOT and a lawyer will be a great resolution....this company needs to be stopped now!  I  hope others will read these reports before they decide to go with this company...I just wish I had known before we became victims.  Corine also states that I bashed her company on here and says she does not rip anybody off but isn't it coincidental how everyone on here has the same story???  And to blame an ex employee??? Please!  Her and her side kick John Gallo and Ofir M. are ridiculous!  they are caught up in so many lies that they do not even know what the truth is any more.  I am sorry that you also became a victim of this company's thieving but please, do not give up your fight.  They have to be stopped. 

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#3 Consumer Comment

Travel Van Lines Also ripped me off

AUTHOR: Dianne - (United States of America)

POSTED: Wednesday, December 19, 2012

I have a job # B706201. I called travel van lines back in July to have my household goods shipped to Ormond Beach, FL. They quoted me $2500 then when they got done packing up they told me my total was over $6000. It was no more then what I had told them I had over the phone for the quote.  I moved down to Ormond July 27, the company was supposed to be there the following Wednesday. I called and Corin kept telling me that the driver would be contacting me.  My stuff was finally delivered at the end of August.  I had someone a lot of damage to my appliances, boxes that were marked fragile it did not matter, my stuff was broken. I was missing four boxes that contained my small kitchen appliances and all my harley davidson leather goods. I have been trying to contact Corin again when she does answer she keeps giving me the runaround. It is funny how the other gentleman's experience is like mine, but the owner says he is lying. I DON'T think so. Beware of this company. I am still trying to be compensated for my damaged goods along with my missing stuff. I am going to the local news for help. I suggest anyone else with the same problem do the same. Also report them to DOT.

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#2 REBUTTAL Owner of company

False review by josh **** a Professional Criminal

AUTHOR: Travel van lines inc - (United States of America)

POSTED: Sunday, August 05, 2012

No job number no name of customer this is another false review by josh **** ex employee of the company he was thrown out of our company because of his criminal past for theft and credit card fraud when we saw that we let him go now his going around the web trying to avenge us just Google his name and let the truth be heard any one who hires him better watch out his a smooth talker he will con you into anything attached is a picture of him if you see him run away he takes advantage of the week and the helpless don't let him hurt you

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#1 REBUTTAL Owner of company

False review by josh **** a Professional Criminal

AUTHOR: Travel van lines inc - (United States of America)

POSTED: Sunday, August 05, 2012

No job number no name of customer this is another false review by josh Gamali ex employee of the company he was thrown out of our company because of his criminal past for theft and credit card fraud when we saw that we let him go now his going around the web trying to avenge us just google his name and let the truth be heard any one who hires him better watch out his a smooth talker he will con you into anything attached is a picture of him if you see him run away he take advantage if the week and the helpless

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