Travelers Insurance policy is tricky

We were absolutely sure that our deductible is $500 - it is stated so in our original policy. When our property was damaged by severe hailstorm Travelers adjuster told us that our deductible is 2% of property value for hail damage and we were notified by the company. We never received such notification. 2% of property value made our insurance claim useless. All other property owners around us repair their roofs and insurance companies pay for it with small deductible. Travelers is tricky and unreliable. They want your money and do everything not to pay at all. If we would be notified that our deductible is so high for hail damage we would never continue business with Travelers.