Travelocity Incentives Travelocity gift card Gift cards are useless and prices are jacked up Internet

I purchased a $100 gift card for $50 some time back.  I booked a hotel in the Carribean using the gift card, but then had to cancel the reservation.  Luckily I did as I found out the booking rates on travelocity incentives was $25+ more per night than booking through the hotel website or a regular travel agency program. 

I was given the value of my gift card only ($50) to use at a future date.  I have attempted to use the gift card over a half a dozen times at this point and always get the same errors:

No hotel found. Please review your search criteria and try your search again. or

The Travelocity Gift Cards website has experienced an unexpected error. We apologize for the inconvenience.

I called the customer service number and amazingly was able to get through to someone fairly quickly, however I was told those errors meant there were no rooms available for the dates or at the hotel I was trying to book.  I told her I tried many many times, different dates, different hotels, different rooms, different parameters, and was getting the same error, what kind of fiasco was this especially since I even tried the hotel directly and there were many available rooms.  She said in her experience that is what the errors meant so I needed to keep trying different dates or locations, etc.  I said again that I have tried, many many times, and she finally offerd to try to book it on her end.  I asked her to, but in about 30 seconds she suddenly couldn't hear but every 10th word I was saying and was having difficulty understanding me. I had full bars, excellent reception on my phone and called someone else immediately after disconnecting so I know my phone was fine.  Was that a ploy to get me off the line?  No idea but at this point I've spent so much time and frustration on this thing I am giving up, $50 down the drain.