Complaint Review: TREK ALLIANCE - INCLINE Nevada
- TREK ALLIANCE 917 TAHOE BLVD, SUITE #103 INCLINE, Nevada U.S.A.
- Phone: 775-833-8735, PALATINE 47
- Web:
- Category: Consumer Services
TREK ALLIANCE, TOOK MY MONEY SCREWING THE PEOPLE OVER
*UPDATE EX-employee responds: Dynamics International aka Trek
*Consumer Suggestion: Time is never on your side
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A FRIEND OF MY WANTED TO GET INTO THE COMPANY TREK. SHE TALKED TO ME ABOUT IT, RAVING IT WAS A WONDERFULD COMPANY TO GET INTO, I ALSO TALKED TO HER GRANDMOTHER ABOUT THIS, LISA'S GRANDMOTHER ALSO SAID IT WAS A WONDERFUL CO.
SO TO GET HER STARTED THEY ASKED ME IF I WOULD PUT THE MONEY THEY WOULD SEND ME ON MY CREDIT CARD, AND HAVE THE PRODUCTS DELIVERED TO MY HOUSE FOR LISA, SINCE THEY LIVE IN A APT. ALOT OF TIMES THERE PACKAGES ARE GETTING RIPPED OFF. I RECEIVED THE CHECK AND TOLD LISA TO GO AHEAD WITH THE ORDER.
LISA WORKED OUT OF THE PALATINE OFFICE, 800 E. NORTHWEST HWY, SUITE 304, PALATINE, IL 60067, 847-776-4506, SHE WORKED UNDER BRENDA, & JOE (WHO WAS MANAGER OF THE CO.). I RECIEVED THE PROD.
IN DEC. OF 2000, WHEN MY BILL CAME, IN IN DEC. I WAS DOUBLED BILLED. LISA SAID SHE WOULD TALK TO BRENDA ABOUT IT AND GET IT FIXED.
SO IN JAN, MY NEXT BILL CAME AND IT WAS NOT FIXED AND ANOTHER $2,531.97 WAS CHARGED TO IT, SO WITH THE 2481.69, 45.47, MY BILL WAS $5059.13 MINUS THE 1,000.00 THEY GAVE ME TO START.
CALLED MY CREDIT CARD AND TOLD THEM TO GIVE ME A NEW CREDIT CARD #. TOLD LISA ABOUT IT, SHE WENT BACK TO OFFICE AND TOLD THEM, AGAIN THEY SAID IT WOULD BE HANDLED.
IN MARCH OF 2001, LISA AND HER GRAND MOTHER WENT TO OFFICE, JOE AND STEPHANINE PULLED ALL RECORDS, SAYING IT WOULD BE TAKEN CARE OF. I CALLED WITHOUT GETTING THROUGH TO ANYONE. I KNOW I SHOULD OF CALLED MY CARD AND TOLD THEM ABOUT IT. BUT EVERYONE IN THE TREK OFFICE KEPT SAYING IT WOULD BE HANDLED.
FINALLY IN THE SUMMER OF 2001 I REACHED A NUMBER IN iNCLINE VILLAGE, CORPORAT OFFICE, 917 TAHOE BLVD, SUITE #103, INCLINE VILLAGE, NV 775-833-8735 AND TALKED TO GREG CALDWELL. AGAIN I HEARD IT WOULD BE HANDLED.
WHEN I CALLED BACK TALKED TO TINA SMITH. SHE STARTED TO TELL ME I WON'T GET MY MONEY BACK BECAUSE LISA MADE ALL THE CHARGES. WHEN I EXPLAINED THAT SHE WAS THE ONLY ONE THAT KNEW MY CHARGE CARD WAS CANCELLED IN JAN. SOMEONE FROM THE TREK OFFICE CALLED MY HOUSE IN FEB. AND WANTED TO KNOW IF I STILL WANTED THE STANDING ORDER, SHIPPED TO ME. I TOLD THEM I NEVER ORDERED IT AND HUNG UP, SO HOW COULD LISA HAVE CHARGED ALL THE STUFF, BESIDES I NEVER RECEIVED THE 2ND SHIPMENT. HER COMMENT WAS SUE LISA.
THEN I TALKED TO GREG, HE TOLD ME LISA, DID EVERYTHING, LETTERS WERE WRITTEN FROM PALATINE OFFICE, I ASKED TO SEE AND GIVE ME PROOF LISA DID IT. GOT NOTHING. THEN HE TOLD ME IF I SEND BACK THE BOXES I WOULD GET REFUND. BECAUSE HE CALLED UPS AND THEY GAVE HIM THE TRACKING #. TOLD GREG NO BOXES WERE SENT TO MY HOUSE. I ALSO TOLD HIM MAYBE THERE WERE STOLEN, OR PUT AT WRONG HOUSE.
THERE ARE A FEW STREETS IN MY AREA THAT HAVE SAME ADDRESS, BUT DIFFERENT STREET, PLUS I SIGNED FOR NOTHING. GREG AGAIN TOLD ME TO PRODUCE THE BOXES FOR MY MONEY. IF I NEVER GOT THEM, HOW COULD I SEND THEM BACK. NEVER RECEIVED ANY INFO, FROM THAT OFFICE OR PALATINE OFFICE THAT LISA DID ANYTHING.
UPS TOLD ME THEY HAVE TO PROVE I RECEIVED SHIPMENT, IF THEY CAN'T I SHOULD HAVE A REFUND. IS THERE SOMEWAY I CAN RECEIVE A CREDIT FOR PRODUCTS, THAT I NEVER RECEIVED. I HOPE YOU CAN HELP ME IN ANYWAY. NOW I KNOW WHY GREG SAYS THE COMPANY MAKES BILLIONS OF DOLLARS A YEAR.
THERE SCREWING THE PEOPLE OVER. GOOD LUCK TRYING TO GET A HOLD OF JOE IN THE PALATINE OFFICE, I HEARD HE'S IN TROUBLE. PLEASE HELP ME I THANK YOU IN ADVANCE.
I SEE FROM STEP TWO I'M GOING WITH THE PALATINE OFFICE 800 E. NORTHWEST HWY, SUITE 304, PALATINE, IL 60067, JOE DELISE, STEPANINE AND BRENDA.S
Donna
WESTMONT, Illinois
This report was posted on Ripoff Report on 02/11/2002 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/trek-alliance/incline-nevada-89451/trek-alliance-took-my-money-screwing-the-people-over-13785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE EX-employee responds
Dynamics International aka Trek
AUTHOR: Earl - (U.S.A.)
SUBMITTED: Wednesday, July 09, 2003
Donna,
This is really late; however, I just came across this. I totally understand where you're coming from. My sponsor, Nate Vortherms, promised me he can help me achieve my dreams which, at the time, was moving out and being on my own (that's the most I can remember from that dreams list). Anyway, I came home from my reg. job at the time (Asst. Mgr for a store) and noticed a pack of that exfoliating scrub sitting in my room. I looked at it and tried to remember if I ordered it or not. By the time I realized I didn't order it, it was too late. Nate ordered it for me using the credit card I used to buy two Buisness-in-a-Box. That credit card was at its limit, and that order he made threw it into overlimit fees. I didn't say anything at the time, because he said "I KNEW you were running out of that exfoliating scrub, so I ordered you some more." Now that I think back on it, I realize it was probably the amount he needed so that he could get paid or his "promotion". Another time was when I tried to order a restock of some of the stuff I sold and people were buying as well as some educational tapes. (Could you tell I was all gung-h*o for this company?) Well, the money was debited out of my checking account; however, they told me that the card was declined. I knew I didn't make any purchases that day (my card has a set daily limit I could spend or take out of an ATM) and I was wondering why it got declined. All they could tell me was that it was declined. I asked for the reason code why it got declined and she said that it didn't give a code. B.S. I used that same machine at work that they claim the CEO (or whatever he was) invented that revolutionized the checking industry. It gives a number after the declined depending on how you pay. You may have insufficient funds (which wasn't true at the time), your address is not correct (which happens when you move, and I was still living with the folks then), the card wasn't activated, etc. Anyway, I called and told them off calling them thieves amongst other derogatory names. The CSR told me to fax over a statement saying that it was charged to my account. I decided to wait until it was posted on my statement. I faxed it all in, expecting them to refund the money or send me my products. A few months passed, I quit my job to do this F/T, and my account got closed due to insufficient funds (because I got screwed and didn't get paid, but that's another story). Then one miraculous day, that money was back in my account. It only took them a few months to do it too. Typically, a credit refund takes a few business days. They took a few months. I think the rules are different if you're using a debit card, but I did get my money back. They took their sweet time doing it, but I got it back. I wish I could offer you more help, but all I can do now is sympathize with you and offer my support.
#1 Consumer Suggestion
Time is never on your side
AUTHOR: The FraudChick - ()
SUBMITTED: Monday, February 11, 2002
Donna,
You made the most common mistake that people make when dealing with fraudsters. Believing what they say and allowing them to run out the fraud clock. They stalled you on your charge back time period with the credit card company.
Attempt to charge back to costs anyway. You never needed Trek Alliance's permission to do that.
Then, consider taking your friend to small claims because the Home Office may have been telling you the truth about your friend using your card. She can get your number once you use it with the company.
Never assume.
Also, make a theft report to the AG's office in Las Vegas Nevada and demand your money back through them. The AG's office will open investigations, so you can try there as well.
I'm very sorry you lost all that money.
The Fraud Chick
TheFraudChick@aol.com
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