Trick Or Treat Studios Will sell you a mask, but not provide good customer service. Had mask problems. Soquel California

I think it's important to point out that Anthony did not contact me until after he had already modified the mask, i.e. cut the eyes, making the mask unsellable to a new customer.  If he had contacted me before cutting the eyes and telling me it didn't fit, I would have given him an exchange or refund no problem.

I responded to Anthony three times with suggestions on how to make the mask fit better, after the third email, I told him I was out of suggestions and didn't know what to tell him, his response "was to enjoy my $70."  Than he went and filed a Pay Pal Dispute for item not as described and posted he slander on Ripoff Report.

Again, all he had to do was contact me before cutting the mask, so that I could have had an opportunity to exchange the mask or refund.  He says he is a small business owner, well I ask you this Anthony, would your company return something after you modified it to the point that it couldn't be resold to another customer?  That is like buying paints from Macy's, having them hemmed and than taking them back trying to get a refund because the Taylor made them too short.

Again, be a man and take some responsibility here Anthony.  You caused the problem, not me.  Next time contact the company before you modify something so that it can’t be exchanged!

It is really unfortunate when customers only provide part of the story.

All are masks are designed to fit the average human head size, 24 1/2", which is the industry standard and is used by every costume company on earth.  We do not guarantee fit as there is always going to be customers with larger and smaller heads than the average.   We clearly stated on our Facebook site that the eye cuts on the They Live mask were cut small to preserve the integrity of the screen used mask from the movie They Live, which was used to produce this mask.

Anthony contacted me and told me that he couldn't see out of the mask, so I referred him to our Blog which has step by step instructions to make your mask fit and adjust eye cuts.  He than wrote me again and told me he was still having issues seeing out of the mask, so I suggested that he can make the mask fit better by applying foam or pieces of sponge to the inside of the mask on the side and crown of the head.  He than wrote me a third time telling me he could not see and I recommended cutting the star in the eyes out.  Again, he contacted me telling him he could not see, at which point I told Anthony "I don't no what else to you," which was the truth as I had suggested everything that I could recommend. 

Than Anthony wrote me again, this time demanding a refund, which was the first time he suggested a refund as each email prior was a suggestion to make the mask fit. I told him that I could not give him a refund for three reasons.  First, as clearly states on our website that we only do refunds for defects, and fit is not a defect.  Second, the mask was worn and according to California Health and Safety Laws we cannot return a mask once worn.  And third, the eyes were cuts, hence the mask is not in original condition and is not sellable. 

Since Anthony did not like that response, he filed a Pay Pal dispute against us and wrote this review. 

I have all of the emails that were exchanged between us and I am happy to provide them to anyone that wants to check them out so that they can see the whole truth in this exchange.  

Sometimes you get customers that are never happy, Anthony is one of them.

It is really unfortunate when customers only provide part of the story.   All are masks are designed to fit the average human head size, 24 1/2", which is the industry standard and is used by every costume company on earth.  We do not guarantee fit as there is always going to be customers with larger and smaller heads than the average.   We clearly stated on our Facebook site that the eye cuts on the They Live mask were cut small to preserve the integrity of the screen used mask from the movie They Live, which was used to produce this mask.  

Anthony contacted me and told me that he couldn't see out of the mask, so I referred him to our Blog which has step by step instructions to make your mask fit and adjust eye cuts.  He than wrote me again and told me he was still having issues seeing out of the mask, so I suggested that he can make the mask fit better by applying foam or pieces of sponge to the inside of the mask on the side and crown of the head.  He than wrote me a third time telling me he could not see and I recommended cutting the star in the eyes out.  

Again, he contacted me telling him he could not see, at which point I told Anthony "I don't no what else to you," which was the truth as I had suggested everything that I could recommend.  Than Anthony wrote me again, this time demanding a refund, which was the first time he suggested a refund. I told him that I could not give him a refund for three reasons.  First, as clearly states on our website that we only do refunds for defects, and fit is not a defect.  

Second, the mask was worn and according to California Health and Safety Laws we cannot return a mask once worn.  And third, the eyes were cuts, hence the mask is not in original condition and is not sellable.  Since Anthony did not like that response, he filed a Pay Pal dispute against us and wrote this review.  I have all of the emails that were exchanged between us and I am happy to provide them to anyone that wants to check them out so that they can see the whole truth in this exchange.   Sometimes you get customers that are never happy, Anthony is one of them.