Complaint Review: truthfinder.com
truthfinder.com Truth Finder deceptive advertising; sneaky billing; crappy product; evasive customer relations unknown (San Diego, CA ??) Internet
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One evening last fall, I saw an ad that indicated an advanced search of personal information to the effect of "you'll never believe what is in your public records". I followed the teaser links that indicated "searching / processing / compiling" of my report until it indicated that I would have to pay $16.71 for "one month of unlimited searches". The report was crap & not near as exhaustive or complete as I was led to believe it would be. Being as I had already paid, I ran a couple of other names of past friends to test it... yeah, they were equally crappy & incomplete, too. Today I noticed a $16.71 charge for "truth finders" on my card and traced it back to 7 months before & found their phone number on one of my statements. When I called & complained, I was guided on the computer to their sign-in / registration page which indicated a "monthly subscription" that I would have to call to cancel. I don't recall seeing such a thing before & I would not have allowed such a charge... I turn away & refuse such services for what they are - total rip-offs. The phone representative said she would immediately cancel my "subscription"... when I asked about the rest of my payments, stating that I considered the whole service a rip-off & a product of deceptive advertising, she "apologized" and said that she would refund my most recent payment. When I asked about the rest of the payments beyond my first one she said that she would speak to the manager. She came back to say that she could only refund payments back to Mar 2016 (3 payments). I persisted saying that there was a total of $100 at stake & asked to speak to the manager, myself. Again I was put on hold, then told that the manager "was unavailable" - but she promised me that he would return my call & asked for my home phone number. So two (2) promises were made: 1) a refund of 3 months of payments equaling $50.13; and 2) a personal phone call from the manager to discuss my grievances & demand for a complete refund (beyond the initial payment of $16.71, which I considered my own mistake). I don't expect any of it to materialize except for the cancellation of the "subscription" & discontinued billing of my credit card. Still, learn from my mistake and don't waste your time & money on this fraudulently deceptive & poor excuse for "service".
This report was posted on Ripoff Report on 05/20/2016 07:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/truthfindercom/internet/truthfindercom-truth-finder-deceptive-advertising-sneaky-billing-crappy-product-evasi-1306713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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