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Report: #698616

Complaint Review: Trymedia - Seattle Washington

  • Submitted:
  • Updated:
  • Reported By: tk****11 — Wilmington Delaware United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Trymedia 2601 Elliott Avenue, Seattle, Washington United States of America

Trymedia completely and sneakily ripped me off... Seattle, Washington

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I went to GameStop to purchase Fallout 3. The purchase redirected me to Trymedia.com/GameStop which I figured was a sister site responsible for Gamestop's payment. The download failed and upon research I discovered was a hacked, unofficial copy of the game which does not work.

 I sent a refund request (which they said is possible within 48 hours of purchase) and they denied it!

Email sent by them:

Dear Valued Customer,Thank you for your order 2418394. This email is to confirm that your order is complete and you can access your product(s) using the download link(s) included below.Fallout 3 http://d.trymedia.com/d/CWXVK-J6JPJ-48J7R-3H9PR-3YYQG/Fallout3.exe?lang= This game has 3 licenses available. This means you may install the game on other computers and activate it up to 3 times. This game requires a CD-KEY:CWXVK-J6JPJ-48J7R-3H9PR-3YYQGYou may review your order online at: https://gamestop.trymedia.com/account_history_info.php?order_id=2418394&aff=t_07po----------------------------------------------------------------------2418394----------------------------------------------------------------------Date: Tuesday 22 February, 2011Billed to:Tyler Koehler3331 N Rockfield DrWilmington, Delaware

19810United StatesPayment Method: Real-time credit cardShipping Method: Digital Download PRODUCT(S)

QTY

PRICE------- Fallout 3

1

$19.99Download Insurance

1

$3.95------- Sub-Total:

$23.94Total:

$23.94IMPORTANT NOTE: This order will appear on your bank billing statement as "Trymedia Systems" or "TMA*" followed by the name of the site from which you purchased.We appreciate your business and look forward to serving you again in the future.Best Regards,Trymedia Customer ServiceTM Acquisitions, LLC, a Division of RealNetworksABOUT USTrymedia (“TMA”) is a Division of RealNetworks Inc.'s and a trusted fulfillment partner of Internet game portals and retailers. We are a US company having an address at 2601 Elliott Avenue, Seattle, WA 98121, USA.RETURN POLICYWith the exception of games sold on a "Try and Buy" basis, all of our products have a 48 hour money back guarantee. All order support requests including refunds must be submitted through our support form located in the store FAQ's. After you submit an order support request, a case number will be created and you will receive an e-mail confirmation of your submission.

This report was posted on Ripoff Report on 02/22/2011 03:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/trymedia/seattle-washington-98121/trymedia-completely-and-sneakily-ripped-me-off-seattle-washington-698616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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