Turnkey Auto Group Sold a bogus policy Austin Nationwide

   I was sold an extended warranty for my Ford F350 Dully truck.  I was very upfront that I use the truck for work and personal.  I provided my VIIN number and was quoted a policy for $6180.00.  I have paid $4200 of that amount.

   I never received the warranty documentation.  About 4 months later, my truck needed services. My service agent at the dealership (where I bought and always take the truck for service) scheduled the appropriate review of the services needed.  I was told that my truck is not covered because:

• #1 it has a fifth-wheel hitch and ability to haul gooseneck trailors  - this is available information and they should not have sold the policy to me
• #2 is used for commercial use - I told the agent that I use my truck for work and personal. I was unaware and was never told this was an issue

  I was told over the phone from Kristina and Charlotte that they will no longer warranty my truck and they will not refund my money.  They also said I signed the contract, which I did not, and I was provided with the contract via certified letter, which i never recieved and they will not provide.

  Also note that they list themselves as several different things including: Royal Adminstration Services, Omnisure (who you pay the bills to), Royal-Shield Am Trust, Turnkey Auto Group. 

  This is a complete scam.  I should have done the research before.  Please make everyone aware that this is a real issue and am looking to file a lawsuit against them.