Turnkey Auto Group Kristina Roberts, Manager I was told a refund would be mailed when I cancelled but none came. W. Palm Beach Florida

We bought a 4 year or 60,000 mile warranty on a new 2011 Prius for $2,555.00 on 12/11/14.  Our down payment was  $249 & monthly payments were $128.11.  We made our last payment around June 2016.  

I  sent a cancellation letter to Turnkey as we just bought another car & contract with Toyota Financial.  I was told a refund would be issued 60-90 days.   I forgot about the refund & a few months later I called.  I was told a check was mailed to me on 10-24-16.  I did not receive a check.

The check was mailed to a partial number of our house.  It is 21498 but the check was sent to 2149 by mistake.  A new check would have to be approved by all the department involved so I was to wait another 90 days.

Still no check came. I called Kristina Roberts and she sent me an e-mail stating because of one incident when my car battery died I was not entitled to a refund.  

Her e-mail showed my start mileage as 15,741 which is incorrect as it was a new car.  My end mileage was 25,460. 3 items were charged against my warranty.  

1. new battery

2. roadside assistance

3. check over battery when it died

Due to 3 charges and cancellation fees of 29%  I was not entitled to a refund.  They kept my full price of $2,555.00