TV Ruby Media Monster CW Marketing Purchased Dark Shadows Collection 36 out of 105 DVDS don't play and 1 was missing Mississauga, Canada Internet

I purchased the Dark Shadows Collection 105 DVDS.  It took 4 weeks to get to me. Out of the 105 DVDS 36 would not play and one was missing.  I tried to contact the company for a replacement or refund within their 5 day policy but their was no response.  The company is out of Canada and there is no phone number.  I do have the address and I was going to mail them back, but the shipping was over $60.00 and I paid $140.00 for the whole thing.  The bank wanted a tracking number thats why it cost so much.