Report: #756652

Complaint Review: Ty Cohen - Garner North Carolina

  • Submitted:
  • Updated:
  • Reported By: Stephen — Lilburn Georgia United States of America
  • Ty Cohen 1025 CABIN HILL WAY Garner, North Carolina United States of America

Ty Cohen Platinum Millennium Publishing Keep an Eye on Your Accounts Garner, North Carolina

*UPDATE Employee: We value our clients!

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Although this company presents a compelling introduction and gives a sense of necessity to their information in the world of entertainment...I strongly suggest that you keep an eye on your wallets and your accounts. I know that I did not elect for any automatic recurring charges to my account and the option of cancelling any services within their stated guidelines are a joke.

The number listed only tells you that they are no longer handling calls via phone due to the overwhelming number of calls and for you to leave a message and someone would get back to you in 12-24 hours; that NEVER happened; therefore, my account has been charged a fee that I did not realize was happening and when I did realize it, I have made a great number of efforts to contact those responsible to no success.

I have even managed to contact them via myspace.com and was then told that they didn't realize what was going on; yet, it continues to go on---How can you NOT realize it is happening when so many people have complained?

There is a dispute in with my bank and future amounts indicated will no longer be honored and returned...it is ashame that I have to go through such limits as possibly changing my accounts due to the inconsiderate nature of those claiming to do legitimate business.

This report was posted on Ripoff Report on 07/26/2011 12:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ty-cohen/garner-north-carolina-27529/ty-cohen-platinum-millennium-publishing-keep-an-eye-on-your-accounts-garner-north-carolin-756652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

We value our clients!

AUTHOR: Customer Support - (USA)

POSTED: Saturday, December 24, 2016

Good day,

My sincere apologies for the delay in responding.

I am so sorry that you were charged for a membership that you did not want.

We do offer our customers a YES or NO trial to our membership when they order certain items from us. You have the option of saying NO if you do not wish to join our membership program. We are totally transparent about it on our web page, and you are not forced into joining.

Our membership program is packed with content that a lot of authors and writers such as yourself find to be extremely beneficial to them. We do offer you a free, 14-day trial to read the content, watch the videos, consume the newsletters and listen to the insider interviews. As stated on our website and within the terms, if the trial is not canceled after the free 14 day trial period, you are then charged for the membership, which you can still cancel at any time and receive a full refund.

Again, this is not a membership that you are forced to take. IN fact, to be totally transparent on all of our order pages you will see a very visible “No Thanks” option that will NOT put you into our membership, perhaps you overlooked it.

Again, I am so sorry for this mistake and want to make things right with you in whatever way I can, including providing you with a full refund if you wish.

I would like to try to make up for you not being satisfied and look forward to speaking with you and I hope you have a great day!

Please reply here or reach out to us using any of the contacts means below;

Please note that when leaving a voicemail or sending in an email or support ticket, depending on the day and time, it can take up to 72 hours to receive a reply from us.

We are open from 9 am to 9 pm Eastern Time Monday – Friday

Platinum Millenium

Email: Support@platinumMIllennium.com

Toll-Free: 1-866-752-9968

Phone: 1-917-720-9874

By mail:
Platinum Millenium

PO Box 644

Garner, North Carolina 27529



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