Complaint Review: Tynan's Volkswagen - Aurora Colorado
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- Author Confirmed
- Tynan's Volkswagen 700 S. Havana Street Aurora, Colorado U.S.A.
- Phone: 303-343-7371
- Web:
- Category: Auto Dealer Repairs
Tynan's Volkswagen ripoff Aurora Colorado
*Consumer Comment: Warranty Doesn't the O2 sensor get warrantied
*UPDATE Employee: Service Manager the company loses some credibility.
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On April 19, 2005 I took My 2000 Volkswagen Jetta to Tynan's Volkswagen because the check engine light had come on. They ran the car through the diagnostic system and said that the oxygen sensor was bad and it needed to be replaced for $300.00. I had teh repair done and picked up the car later that day. On April 21, 2005 the check engine light came on again and I brought the vehicle back to Tynan's. The ran the car through the diagnostic again and said it was the coolant sensor this time and would be another $300.00 to fix. I was upset that they did not catch this the first time and Erin assured me that there was no possible way that they would have known the sensor was bad and that it would be $300.00 to fix. I picked the car up and as I was driving home the car began to sputter at stop lights and run very sluggish. I called them as soon as I got home which was no more than 30 minutes and they told me I had the option to bring the car in right away and they would fit it in to thier Saturday schedule or I could bring it in Monday. I brought it in right away. No one ever called on Saturday I had to call them, they said it was "bulls***" we had to bring our car back three times in one week and that they did not know what the problem was yet and that they would like to keep the car over the weekend. On Monday afternoon I recieved a call that the Coil was bad and would need to be replaced and that they would take care of the problem. Then 30 minutes later they called back and said they misunderstood the manager and that they would repair the coil at cost of the part which is 450.00.
I called to complain to the Manager Greg Wolfe, who stated that since the car was in our possession for 30 minutes it was our responsibility and that they were in no way accountable for returning the car to us with a bad coil. It has been known that Check Engine lights will come on if there is a problem with the coil and I questioned if they needed to replace the two sensors. He was unwilling to do anything else for us and that was thier offer take it or leave it. How do the dealerships get away with this? It was almost like they were breaking something so we would have to come back. This is not the first time this has happened at this particular place. Last year I brought the car in for some recall work and when they brought the car out to us the door sensor had failed. They said since the door sensor failed after they had delivered the car to us, they were not responsible for it. No accountability what so ever. I am hoping that in writing this I can save someone else from going through the hardship of being without a car for almost a week and paying over $1000 worth of work only to have to keep taking it back.
Kelly
Littleton, Colorado
U.S.A.
This report was posted on Ripoff Report on 04/26/2005 10:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tynans-volkswagen/aurora-colorado-80012/tynans-volkswagen-ripoff-aurora-colorado-140418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Warranty Doesn't the O2 sensor get warrantied
AUTHOR: Brian - (Canada)
SUBMITTED: Tuesday, June 07, 2005
Doesnt the O2 sensor get warrantied, mine did on my 2000 Golf VR6.
#1 UPDATE Employee
Service Manager the company loses some credibility.
AUTHOR: Greg - (U.S.A.)
SUBMITTED: Tuesday, May 17, 2005
Anytime a customer must return to a repair facility for a repeat repair the company loses some credibility. It is never the intent to not satisfy a customer but in some circumstances it may be impossible to resolve an issue to where the consumer is completely satisfied.
Concerning this case the car returned not once but three times. The first visit was for recalls and an engine light. Using VW guided fault finding it determined there was one fault code for the o2 sensor failed physical voltage test and needed replaced. We replaced the sensor and set the "readiness" code. This "readiness" code will not set if another problem exists.
The car then returned with the engine light back on and showing one fault for the coolant temp sensor. The sensor tested out of specifications and was replaced. Once again the car was driven and the "readiness" code set indicating no further problems with the car.
Three days later the car returned with the customer obviously very upset. After running guided fault finding again we found four faults all indicating a misfire in the ignition system. After further testing and physical inspections we found the coil pack to be causing a misfire and fouled out the plugs. We also found the plug wires to have excessive resistance and a dirty air filter. These items were not the original cause for the engine light nor did we cause an internal failure in the coil. If we had the misfire codes on the first visit we would would have recommended these items and prevented an upset customer. The misfired codes are not caused from anything we did to the car either. This car has had very little maintenance performed based on the car being 5 years old and 70,000 miles on it. Spark plugs, plugs wires, and air filter are normal maintenance items that wear out and are normally recommended every 40,000 miles based on the manufactures maintenance schedules. The coil usually doesnt go bad frequently but happens at higher mileage.
In trying to satisfy the customer we rechecked the car at no charge. We installed all the parts at no cost in labor. We sold the parts at dead cost and even provided the customer a free rental for two days while we worked on the car and test drove it extensively. It was never our intent to have the customer return repeatedly and we did work with them concerning the cost. We even suggested that the customer seek a second opinion on our repairs and current findings at which I would pay for which was declined by the husband.
It is now obvious that no matter what we did to satisfy the customer, short of repairing the car for free would have appeased them. We tried to do the right thing and then there are repair facilities that would have done nothing at all.
Tynan Service Manager
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