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Report: #1346373

Complaint Review: Tynan's Volkswagen - aurora Colorado

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  • Reported By: AWrongedSoldier — Aurora Colorado USA
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  • Tynan's Volkswagen 700 S Havana St aurora, Colorado USA

Tynan's Volkswagen Tynan's Volkswagen, 700 S Havana St, Aurora, Colorado 80012 Lying, thieving, illegal, evil, unpatriotic, uncaring, sadistic, villainous, conmen. Help a soldier get justice! aurora Colorado

*Consumer Comment: Two Points

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To everyone, if this doesn't get your blood pumping..i don't know what will.

A young soldier buys new car under false pretenses at crooked dealership.  Disrespected, conned, lied to, and stalled, all to receieve a loss of over $13,000 on a vehicle he purchased 6 months prior with less that 4,000 miles.  The email traffic is long and this happened in march of 2014 but i will NEVER let this go.  I checked reviews for this place and there are over 30 other people who had the same type of experience as me.  These Tynan's Employee's are criminals.  See below for the story. A Little guy can never stand against big companies by himself i guess, but i can share my experience.

-----First Entry- 30 January 2014

Hello, I am Staff Sergeant XXXXXX of the US Air Force and I'm active duty military who has deployed and seen combat on several occasions.  From this deployment money that I have been saving, i decided to treat myself to a new car.  I chose Tynan's VW Dealership in Aurora, CO.  I was shown the GLI autobahn and decided to buy.  I was told the lowest I could buy the car was the MSRP for $30,095 and "it would retain its value for years at this price" (direct quote) because it was the "Autobahn Edition".  So I believed they were giving me a fair deal at the cheapest they could go for a reputable business..However, I now know I was wrong and have been conned.  During the sale of the vehicle I told them about my trade in Honda Accord 2002 LX and they said they would pay $4,000 as a trade in for the vehicle.  After a lot of talking they agreed to give me $5,000 because my vehicle was in good condition.  So when I bough the new vehicle, they got me to the paperwork and briefly explained each page before I signed, when it came to the trade in they told me I was getting $5,000 as trade in.  As it turns out, they conned me and only gave me $3,000 and when I confronted them, they still said they gave me $5,000, so i asked for the sales slip and got my records and it CLEARLY shows only $3,000 was given for my vehicle. These people are criminals.  The sales person who told me $5,000 was a store manager/sales member named "Victor", the finance individual who I signed the contract with was "Cole". Aside from that THEFT from a dealership  stealing from a hard working low paid individual....1 month after purchase I was deployed to a stateside location hoping i would drive the car when I got back.  4 months later I was informed I would be deploying overseas to Korea for 1 year with an additional 4 years deployed to japan.  Both locations do not allow vehicles.  I called Tynans where I bought the vehicle and informed them of my situation.  The individual I spoke with was "mike" said he would research  my options and help me out because he knew other "military connections" to make sure I didn't lose much money on this car....  Meanwhile, my time to deploy is rapidly approaching and he waited 2 WEEKS to give me a response and admitted later that he never had any military connections but had 2 options... which were to store it or he would find me a fair price at the dealership.  I realize now that he was stalling to back me into a corner and limit my options on the vehicle and would have a higher probability of selling my car at an insane price back to Tynans taking a SUBSTANTIAL loss due to time constaints.  So I took a break on my stateside deployment and drove back to Tynan's to talk about what he would offer because a 5 year storage would not be worth it for a vehicle with just 4,000 miles losing its value never being touched and wasting money on insurance and upkeep.
 
At the dealership ON VETERANS DAY, he told me he tried his best and would offer me $16,000 at the most because his lot had too many 2013 Jetta GLI autobahns and they aren't selling at all. He mentioned that VW's were losing popularity and blamed the "market". He said he would talk to the manager finalize the $16,000. While he was gone I posed as a buyer to a new sales rep looking for a new or used 2013 GLI Autobahn  that I was just told was not selling and was overloading their lot.  The sales rep checked the whole lot with me and had NONE available, he then checked the surrounding area for a trade...again, NONE available.  When "mike" came back I confronted him about the lie and he started screaming at the sales rep right in front of me about "stepping on his toes" when he could have made a deal.  The sales rep literally cried and got on his phone to call his wife.  The new sales rep then gave me his card and told me to sell him the rims on my vehicle when we were alone and told me not to talk to him  at the dealership anymore.  I then asked to speak to the store owner and he came out and laughed about the situation.  He then offered me $16,500 at said I wouldn't get anymore for it anywhere else unless I sold it privately and the odds on that were less than desirable.  I declined and shook his hand regardless of the horrible experience I just had.  While shaking, the store manager told me that I would lose a lot, but he said "We got this old man last month who purchased a vehicle and returned it 2 weeks later; we bought it back for $20,000 less!" He was laughing and bragged about what he did to this old man who had disabilities back and fourth between himself and an individual from finance who was laughing with him as if the old man was an idiot. I worked so hard to serve my country, make an honest living, and save enough money to buy a decent car.  Instead, I overpaid for a vehicle that is currently worth $19,000 wholesale for which I paid $30,095 cash price for the vehicle, 2,239.48 in taxes, and only got a flat $3,000 back for a trade in vehicle I was guaranteed $5,000 for!  
 
I was conned, lied too, and EXTREMELY disrespected as a person and as a veteran.  With so little time left to sell the car, I took it to carmax, where I had a very good experience with great staff and an offer of $21,000 waiting for me.  No hassle, no lies, no disrespect, and they made an offer of $5,000 MORE than the Tynan's "Volkswagen Dealership" I purchased it from. Even the carmax associate told me that I was conned and overpaid by thousands for the vehicle.  It makes me sick that people like your associates at Tynan's VW exist.  In addition, the vehicle I overpaid for had an issue where I couldn't turn the music up without the entire driver side door rattling. I took it to Tynan's twice and even had it replaced by their "experts" but the problem still persists.  It's an added insult to further injury that the vehicle I just paid for has issues that cannot be solved. In and out of maintenance with a "NEW" car.  Unbelievable. In the end I lost a total of $9,095 on the vehicle, 2,239.48 in taxes, and an additional $2,000 the dealership owes me for my trade in and a total of 8 months of hassles, stalls, and lies. That is a total of $13,334.48 completely lost.  (I have the sales slip to verify all prices mentioned above.)I understand that some money is lost when buying a new vehicle...but that much is ridiculous. This kind of money does not come easy to those in the service and the disrespect of a war veteran isn't easy to deal with either.
 
 So please...what can you, the corporate office of Volkswagen America, do for this situation?  Due to time constraints, i'm leaving country for my new assignment to Korea on 1 FEBRUARY 2014 and will continue to monitor this email for your response.  Just know that I was forced to sell my car to the highest bidder, far short of what the original Dealership promised in value for my car.  I am seeking any sort of reimbursement and action taken against the dealership above.  Thank you for your time. 
 
SSgt XXXXXXXX, USAF
 

----RESPONSE

Reference # 140088385

 

Dear Mr. XXXXXXX,

 I would like to start by thanking you for your service to our country.  It takes incredible tenacity and courage to do what you do, and everyone at VW Customer Care appreciates it.

Our dealerships are the face of our company, and we expect the very highest level of service from them.  Clearly, this is not the experience you have had at Tynan’s VW, and I am sorry.  I have documented your concerns for internal review.  We are always reevaluating our business practices, including our dealer partnerships, and the information you provided to us will contribute to this process.

Each dealership is empowered to make its own business decisions.  Any sales negotiation concerns and any resolutions you are seeking in terms of money lost due to the transaction must be sought from the dealership directly.  What I am able to do is forward on a formal complaint to the dealership on your behalf and make them aware you have contacted us seeking resolution.

If you have any other questions, please feel free to email us again.

Sincerely,

Jacob M.

Customer CARE Advocate

--Second Entry-

The late response is due to me being deployed and I am currently over seas.  Not easy to get wi-fi for extended periods.  So, basically i have been conned in "your" name .  The name of Volkswagen.  And its completely okay?  From what you're telling me, its just going to be swept under the rug and kept as a warning for next time.  This, in no way, resolves any of my concerns. I admit that i should have had my guard up and not trusted them to begin with.  They saw me coming a mile away and completely f**ked me at every point in the deal.  Lied about thousands of dollars...guaranteed me $5000 for MY car for which they buried into the deal as $3000.  These people are professionals who  know what they're doing and how to f**k people like me out of their money without drawing attention to it.  I am uncertain as to what my next action will be, because I have contacted the store and I was told that it was all fair and the sale was final because I signed the contract when I bought the vehicle.  I can honestly say that I expected more from a company such as Volkswagen.  How are you not responsible for someone who carries your name?  It sounds like you cant keep them in check at all and they are allowed to do as they please no matter how much dirt they track on the VW name and the people who make VW possible....the customers.  I'm sure that you could strongly suggest that they help heal at least a fraction of the financial damage done with the threat or bluff or de-franchising Tynan's or hardening certain regulations and guidelines that they currently disrespect.  I want justice and any sort of financial restitution possible.  I find it hard to believe that there is "nothing" you can do as the parent company.  If a child acts up, the parent steps forward with swift discipline. So why is it different in your case? 

----RESPONSE

Reference # 140088385

 Dear Mr. XXXXXX,

 Thank you for your email.

 Our dealerships are independently owned and operated.  For this reason, we are unable to compel a dealership to make a specific business decision.  I apologize that I am unable to provide a more favorable response for you.

 We take feedback from our customer’s seriously, and we use the information you share with us to help identify areas of opportunity for improvement.  Your comments have been documented here at the Customer CARE Center.  We have also shared your comments with the management team at Tynan’s Volkswagen.

 If you have any other questions, please feel free to email me back.

 Sincerely,

 Danielle D.

Region Case Manager

 

----Third Entry--

Well, what could your corporate office do for me? This was a store of yours that caused all this stress, THEFT, lack of professionalism, disrespect, and unruly behavior.  You are in charge, therefor you must atone to grievances.  I'm not asking for a free car or a million dollars, just the difference of the damage done.  Or at least what the dealership PROMISED me and cheater me out of ($3,000). Where do good citizens turn in moments like these if their parent companies do nothing about them? Violence? Destruction? OUR turn for theft against your "Independently owned facilities" to get OUR OWN MONEY BACK.  The people just sit idly by as they are financially raped by cons? These are just questions, not threats...and in no way do I intend to follow through with these questions or answer them for my self, but I'll tell you one thing that is killing me right now. Losing 13,000 on a vehicle not even a year old.  I understand losing a certain amount because of selling it, but $13,000??  That's money I have bled for on several deployments. For the people who don't make above 30k a year, that is a SUBSTANTIAL amount.  The work i do is overseas, defending OUR country and YOUR associates s**t all over that pride. SOMETHING can be done, if you cant help me, get me someone who can.  Let me speak to your supervisor, or his supervisor, or their supervisor, because i may be working my a*s off over seas, but i will not let this go. Whether its the Air Force Times magazine, the news, or even a local paper, I wont stop till i get a favorable response. So again, what can you do for me?

----RESPONSE

Reference # 140174802

Dear Sgt. XXXXX,

Thank you for your continued patience.

I wanted you to know that, in an effort to ensure I’ve done everything possible to assist you, I took the time to review your case with my supervisor.

        
Tynan’s Volkswagen is unable to perform a trade in at the value you’re seeking because they’d then have to attempt to re-sell the vehicle. At this time, the dealership feels this isn’t a wise business decision.

As our dealerships are independently run, I cannot compel them to make changes to your sales agreement. I encourage you to work with the dealership toward a resolution. As a consumer, you’re also welcome to seek any assistance you feel necessary outside of Volkswagen.

We value your commitment to our brand and country. I apologize we’ve been unable to meet your expectations. However, our decision regarding your concerns remains unchanged.

If we can assist you in any other way, please call our Customer CARE Center at 1-800-822-8987.

Sincerely,

Danielle D. 

Region Case Manager

---Fourth Entry

What do you mean "trade-in"? the vehicle has already been sold due to the time constraint of my deployment overseas.  I was forced to sell the vehicle because the VW dealership wouldn't work with me on anything. All they did was try to make me sell it to them at an insane price.  I am NOT looking for a trade in.  I am looking for restitution of any kind.  I have sent you guys several emails describing my case.  The Tynans Volkswagen Dealership owes me money from a crooked contract.  I was lied to.  Guaranteed $5,000 for my vehicle and was only given 3,000 towards my new car.  What kind of business does that? They just sped me through the contract and showed me where to sign. THEY EVEN TOLD ME on the page for the trade in i was getting $5,000.  I guess i should have read it myself.  Even then, these employees are con men who owe me money.  I demand restitution at the VERY LEAST what they owe me and possibly more due to taking a loss of over $13,000 on a vehicle that wasnt even a year old and at 5,000 miles.  This is unbelievable.  Please, understand what I am looking for, because a trade in is not what im here for and by the experience i'm having from this company, I will never deal with Volkswagen again if this issue isn't resolved.  and again, if you cant help me, give me someone who can.  I may be deployed, but i will talk to who ever at any time, anywhere.  So give me a response with the CORRECT information to my case or give me someone above you in your chain of command. I have never had to deal with the disgust i feel for this company and what your employees have put me through.

Reference # 140174802

----Fourth RESPONSE

Dear Sgt. XXXXX,

Thank you for your reply, and again, I apologize for the frustration this matter has caused you.

Your sales agreement was negotiated between you and your dealership and is a legally-binding document. We know that purchasing a vehicle is a tremendous investment, which is why we strongly encourage our customers to review their sales agreements before endorsing them. As our dealerships are independently owned and operated, I regret that our Customer CARE Center cannot retroactively modify the terms of your contract.

If you’d like to make our executive leadership aware of your situation, you can email them at vwexecutivemail@vw.com. You’re also welcome to pursue assistance outside of Volkswagen as you deem necessary.

Please know that I make every effort to assist our customers whenever possible. I’m sorry that I wasn’t able to meet your expectations. If you have any additional concerns I might be able to assist with, please call our Customer CARE Center at 1-800-822-8987.

Sincerely,

Danielle D. 
Region Case Manager

 

----Final Entry

 

 I spoke with Jacob M. of VW customer care and Danielle D. Region Case manager of VWoA Customer Care who mentioned that I could talk to you, the next level up, because they were unable to help.  I've been so frustrated with the buying and sale of my vehicle through Tynans' Volkswagen Aurora Colorado and was hoping you could help. Below are all messages to inform you of the situation that were sent In a transcript format so you can understand the situation and replies of your members.  Please help. I understand this is a lot of info, but its been going on for months and I cant let go of this.

 

----Final RESPONSE 27 March 2014

 

Dear Sgt.XXXX:

 Thank you for contacting Volkswagen of America.  Due to the nature of your concerns, I was asked to respond on behalf of our executive offices.  As I have been unable to reach you by phone, I wished to follow up with you by letter.

 Please accept my apologies for the inconvenience you have experienced with the Tynan’s Volkswagen.  It is our desire for our customers to enjoy a worry-free ownership from start to finish, and I regret your experience has not reflected this. 

 I would like the opportunity to talk with you and discuss your situation in further detail.  I understand that may be challenging, considering your active duty status and current deployment.  I am in office Monday – Friday, 8AM – 5PM.  If there is a good time of day that works best for you, please let me know. 

 At your earliest convenience, please contact me through our Customer CARE Center at (800) 822-8987.  If you provide the advocate the case number, 140174802, and they will transfer you to my office.  I look forward to speaking with you.

 

Sincerely,

Kathrene Fox

Executive Specialist

 

 

 

This report was posted on Ripoff Report on 12/29/2016 08:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tynans-volkswagen/aurora-colorado-80012/tynans-volkswagen-tynans-volkswagen-700-s-havana-st-aurora-colorado-80012-lying-thi-1346373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Two Points

AUTHOR: Jim - (USA)

POSTED: Thursday, December 29, 2016

 If you actually want somebody to read this, you need to drastically cut this down to the Readers Digest version! Secondly, you can throw out the Veteran card. They did not single you out, so playing that sympathy card won't work here.

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