U Travel Guide Deposited a fake check in my checking account for $399 Hialeah, FL Internet

 While doing my online banking I noticed a withdrawal for $399 from my checking account. Knowing I had not written a check for that amount I looked at the online check image. To my amazement there was a check withdrawal made with a bogus check that had my name, address and my checking account information including the routing and account number. There was no signature on the check only the verbiage "by U TRAVEL GUIDE as authorized signatory for me".

I called my bank the next morning and reported the unauthorized transaction and closed my checking account. I also call the phone number on the check 800-391-8372 and when someone answered the first thing they said " are you calling for a refund?" He pretended like he was looking up an account by asking my name and phone number only and then said he was looking for my account. Then he said "sorry but it will be 3-4 days before I would receive my refund. I will wait for my bank to investigate and refund my $399.