UCC Total Home, Direct Buy ripoff misleading poor quality merchandise crappy customer service Cranberry Twp Pennsylvania

We joined Ucc in 1999 because we were planning on building a new home within two years. What a mistake!

Yes we did save some money on high end items like a jacuzzi jetted tub, but if something breaks you may as well forget about getting help. We orderd about 8000-10,000$$ worth of merchandise from our center. Many items came in damaged, weeks late (try telling the loan officer and your contractor where the kitchen you ordered 2months ago is??) and sometimes the wrong items are sent to you,and they give you grief about not accepting it.

Our beautiful chandelier has a big crack in it, visible after being hung in our foyer,Who is going to come get it down to be returned?? You bet your butt it won't be Ucc. Our leaded glass fiberglass front door began delaminating within a month of being hung ,It took six months of bitching to ucc to get a company rep to call us,then they wanted us to pay a service charge to come install another one because Ucc took so long to contact them.(by the way I tried to contact the door company,they said all warranty contact must be through Ucc).

The kitchen designer never even came out to the job site to measure,we discovered this days before placing the order. The cabints would not have fit (thank god not after the order was placed) This summer we ordered a front door lock,shortly after we placed the order we were told it had been dicontinued,but a lock arrived with totally wrong serial numbers and we are still trying to get our money back 7 months later!!

To use this service it takes hours of research about the products you want to buy,you must know model#'s and all features to compare prices.If you are not exceptionally organized it ends up being a royal pain to shop there. Our experiences have made us loath to even use our membership. The shipping charge eats up much of the savings and you must pick even large items up yourself(the cost of milliage on a u-haul is not cheap).

They will tell you there are greater savings on high end items which is true ,but if it is defective, there is really no savings; is there?

Week after week while shopping we saw many poor couples being given the sales pitch. Amazingly it never changes, our joke was we knew it by heart.

Be sure you order anything months before you need it as the shipping was unpredictable.

Melissa Jeannette, Pennsylvania
U.S.A.