Report: #320864

Complaint Review: Ultrastar Entertainment - Internet

  • Submitted:
  • Updated:
  • Reported By: Leominster Massachusetts
  • Ultrastar Entertainment jonasbrothersfanclub.com Internet U.S.A.

Ultrastar Entertainment Membership charges Internet

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If you have paid to become a member of Jonas Brothers Fan club, you have just wasted your money. I paid for membership and went to the fan club this morning 3/25, shortly before 10:00am my local time, in order to buy presale tickets for an upcoming show. When I got there, it took over 30 minutes to log in as a member, then I went to retrieve my code to buy the tickets with and it told me that I had exceeded the amount of codes. It instructed me to go to my ticket area in my account and when I tried to do that (50 minutes into the deal) the system crashed. I was unable to access my account. 2 hours later, I am still unable to access my account.

I decided to go to ticketmaster to buy the tickets, once I was on their web sitre, I had the chance to buy presale tickets only if I purchased the fan club membership a second time. I did that and got my tickets. Now I am a memeber twice.

When I contacted Ultrastar Entertainment to address my problem and request a refund for my initial memberhsip, Dave, a customer service rep, sent me an email apologized for my difficulty, gave me my code and told me to buy my tickets. I already have my tickets. I want a refund for my 1st membership! They will not acknowledge my request (Incident: 080325-001258).

Leominster, Massachusetts

This report was posted on Ripoff Report on 03/25/2008 09:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ultrastar-entertainment/internet/ultrastar-entertainment-membership-charges-internet-320864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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