Unique Van Lines, Miami Fl. Traumatized Hollywood, Miami, Florida

My move experience with Unique van Lines has been a horrible ordeal. The quote was almost 50% off the estimate, delivery information was very misleading as to who was actually bringing the things and when, extra charges for a longer carry to the door demanded in cash at time of delivery, AND our items had been mis- numbered with another customer's.

Not only did we have to discover the error in tagging items, but we had to sort out what really was ours! Even so, several important boxes were re-loaded and delivered to various stops up the coast. Unique tracked down one box, and I spoke with that individual who was kind enough to put it out for UPS pickup after notifying Unique that they had items not belonging to them. They too paid several $100s more than estimated. This couple ALSO were told that they needed to pay extra because the delivery truck couldn't get up their driveway either. HMMMMMM???

I have moved many times before. NEVER have I seen boxes crushed the way these were. The breakage of personal items was excessive, even tho things were bubble wrapped, tissue, newspaper... Several very expensive pieces of furniture had legs broken off, crown molding ripped from top, finials snapped. The insurance will never cover the complete negligence that shattered my deceased grandmother's punch bowl, or my daughter's heirloom cryrstal from her other grandmother.