Unirush LLC Rushcard Negligent Customer Service Practices Cincinnati Ohio

I had a weird transaction post to my card on 08/01/2016 from a city in Hong Kong.  I have never been there nor purchased from the company Endless Force.  I called Rushcard to file a dispute against the charge and the customer service agent immediately disabled my rushcard deeming that it had been compromised.

Two days later, I still have no working card and I am unable to access my funds in any way because in order to send or transfer funds, you have to have the CVV number from your active card.  The card they sent is somewhere in the US Postal Mail abyss.

I received several e-mails all week from April Ecostan, Grace Jalandoni and others but the last people in the dispute department that I spoke with were Jolie and now Anna and her supposed supervisor, Ken.

Jolie was unable to answer any questions or provide any resolution as to how I was supposed to manage my life without a working debit card, after the decision was made to immediately shut off my card.  I asked to be transferred to her supervisor because she obviously had no answers for me and she hurriedly put me on hold. 

I waited more than 20 minutes.  The telephone line started ringing again and Jolie answered and introduced herself and thanked me for calling Rushcard dispute department.  I stated my  name and that I was still holding for her supervisor.  She talked loudly over me and pretended not to hear me.... she stated twice that she was not hearing a response and then she abruptly disconnected the telephone line.  I still have no working card and absolutely no access to my funds until whenever the "new" card arrives.

I suggest that NO ONE ever apply for a Rushcard again.  Their business practices are horrid, customer service is repugnant.  I will be filing a formal lawsuit against Unirush and the case will include all parties named and the following board operatives.

Richard Savard