Complaint Review: United Postal Services - Maspeth New York
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- Author Confirmed
- United Postal Services Maspeth, New York U.S.A.
- Phone: 800-742-5877
- Web:
- Category: Shipping & Handling
United Postal Services ripoff-BEWARE OF UPS DO NOT SHIP ANY IMPORTANT DOCUMENTS Maspeth New York
*Author of original report: United Postal Services ripoff-BEWARE OF UPS DO NOT SHIP ANY IMPORTANT DOCUMENTS Maspeth New York
*Consumer Comment: If these documents were so important.
*Consumer Suggestion: Huh?
*Consumer Suggestion: Huh?
*Consumer Suggestion: Huh?
*Consumer Suggestion: Huh?
*Consumer Comment: Who is United Postal Service?
*Consumer Comment: I Give Up?
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Shipped from Brooklyn, New York - April 19, 2006 3PM
It is now April 21, 2006 1:30PM and the package is not yet delivered. BEWARE OF UPS-DO NOT SHIP IMPORTANT DOCUMENTS.
UPS discovered erroneous zip code hence they not able to deliver the package on April 20, 2006 for a next day. UPS call the recipient Thursday night and corrected the zip code and promised to delivery by Friday, April 21, 2006 10:30AM. The package was sent back to Maspeth, NY from Long Island City, NY instead of sending the package to their Manhattan Office in Varick Street.
At around 9:00AM, I call the customer service and they confirmed that they will delivered by 10:30AM today. At around 11:00AM, I checked the UPS website, the package is not yet delivered. I call UPS at 11:00AM, the Customer Service Manager, Nate said he will have someone call me in one hour. Someone from the Manhattan Office in Varick Street call at around 11:45AM to inforom me that they do not have the package in their facility. They will call me back within one hour.
At around 12:30PM, I called again UPS. Dawn, one of the UPS customer service representative, sensing that nothing can be done did not help at all. When I requested for a Manager, she just want to take my phone number so that a Manager can call me after one hour later. This is killing the time so after 12PM, they have an excuse to deliver it next day again.
When I did not have any resolution with Dawn, I hang up the phone and call again at around 1:25PM, I spoke with Shiela who readily transfer me to a Customer Service Supervisor named Jennifer Espinosa. Ms. Espinosa said that the package cannot be delivered today, Friday April 21, 2006
Now, UPS next day air for EXTREMELY URGENT DOCUMENTS delivering from Brooklyn, NY to New York, NY (within New York City) is taking longer than ONE DAY. If only I knew better, You are better off taking the subway for one or two hours and deliver the documents personally. Never rely on UPS for your important loan documents. In the past they perform but the service is getting bad to worst. The customer service representative and the manager are only there to kill the time and apologize and apologize. They cannot do anything for you at all. They are a bunch of inefficient employees who does not care about service at all.
Glenn
Brooklyn, New York
U.S.A.
This report was posted on Ripoff Report on 04/21/2006 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/united-postal-services/maspeth-new-york/united-postal-services-ripoff-beware-of-ups-do-not-ship-any-important-documents-maspeth-ne-187869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#8 Author of original report
United Postal Services ripoff-BEWARE OF UPS DO NOT SHIP ANY IMPORTANT DOCUMENTS Maspeth New York
AUTHOR: Glenn - (U.S.A.)
SUBMITTED: Friday, April 21, 2006
It is funny after I have written up this report at your website and give up on the following issue, I have rested my case and did not bother to check anymore from 3:00PM to 6:45PM. I was surprise that this package was finally delivered to the bank at 3:26PM just before the bank close for the day. If not for this report on this website, I would not think UPS would have made an effort at all. THANK YOU RIPOFFREPORT.COM, YOU MADE IT HAPPEN.
Just a note to people who are revising the UPS package tracking, they lied when they have 2 comments of delivery at around 12:22PM Friday April 21, 2006 when they actually delivered by 3:26PM.
IF THIS WAS DELIVERED BY 12:22PM, then I would not have call UPS at 1:30PM and I would not have reported this to this website.
Status: Delivered
Delivered on: 04/21/2006 3:26 P.M.
Signed by: CADOL
Location: OFFICE
Delivered to: US
Tracking Number: J172 0650 525
Service Type: NEXT DAY AIR
Package Progress:
Location Date Local Time Activity
NEW YORK, NY, US 04/21/2006 3:26 P.M. DELIVERY
04/21/2006 12:22 P.M. DELIVERY
MASPETH, NY, US 04/20/2006 10:10 P.M. ARRIVAL SCAN
LONG ISLAND CITY, NY, US 04/20/2006 9:58 P.M. DEPARTURE SCAN
04/20/2006 8:20 A.M. POSTAL CODE LISTED FOR THE RECEIVER IS INCORRECT. UPS IS ATTEMPTING TO OBTAIN CORRECT POSTAL CODE AND COMPLETE DELIVERY.;THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED
04/20/2006 4:40 A.M. ARRIVAL SCAN
MASPETH, NY, US 04/20/2006 4:23 A.M. DEPARTURE SCAN
MASPETH, NY, US 04/19/2006 11:25 P.M. ARRIVAL SCAN
BROOKLYN, NY, US 04/19/2006 10:45 P.M. DEPARTURE SCAN
04/19/2006 3:07 P.M. PICKUP SCAN
Tracking results provided by UPS: 04/21/2006 6:30 P.M. Eastern Time (USA)
NOTICE: UPS authorizes you to use UPS tracking systems solely to track shipments tendered by or for you to UPS for delivery and for no other purpose. Any other use of UPS tracking systems and information is strictly prohibited.
#7 Consumer Comment
If these documents were so important.
AUTHOR: Leticia - (U.S.A.)
SUBMITTED: Friday, April 21, 2006
Then why did not not hop on a subway and take them to Manhattan yourself? It doesn't take 2 hours to go by subway from brooklyn to get downtown.
(Or are you above taking the subway?) It only takes my mother an hour (maybe 2, depending on traffic.) to get into manhattan from Nyack.
And Brooklyn is a whole lot closer than that.
#6 Consumer Suggestion
Huh?
AUTHOR: Kim - (U.S.A.)
SUBMITTED: Friday, April 21, 2006
So you put the wrong zip code on the letter and you are mad at UPS for calling and getting the corrected zip, they said they would try to deliever it the next day, ok so that seems to not have happened, you are lucky they did not return it to you and then had you correct the zip.
I would call that customer service.
Just how far is it from Brooklyn, NY to New York, NY.
#5 Consumer Suggestion
Huh?
AUTHOR: Kim - (U.S.A.)
SUBMITTED: Friday, April 21, 2006
So you put the wrong zip code on the letter and you are mad at UPS for calling and getting the corrected zip, they said they would try to deliever it the next day, ok so that seems to not have happened, you are lucky they did not return it to you and then had you correct the zip.
I would call that customer service.
Just how far is it from Brooklyn, NY to New York, NY.
#4 Consumer Suggestion
Huh?
AUTHOR: Kim - (U.S.A.)
SUBMITTED: Friday, April 21, 2006
So you put the wrong zip code on the letter and you are mad at UPS for calling and getting the corrected zip, they said they would try to deliever it the next day, ok so that seems to not have happened, you are lucky they did not return it to you and then had you correct the zip.
I would call that customer service.
Just how far is it from Brooklyn, NY to New York, NY.
#3 Consumer Suggestion
Huh?
AUTHOR: Kim - (U.S.A.)
SUBMITTED: Friday, April 21, 2006
So you put the wrong zip code on the letter and you are mad at UPS for calling and getting the corrected zip, they said they would try to deliever it the next day, ok so that seems to not have happened, you are lucky they did not return it to you and then had you correct the zip.
I would call that customer service.
Just how far is it from Brooklyn, NY to New York, NY.
#2 Consumer Comment
Who is United Postal Service?
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Friday, April 21, 2006
I know who the Unites States Postal Service is. I also know who United Parcel Service is. Who is United Postal Service.
Was there a merger that I am unaware of?
#1 Consumer Comment
I Give Up?
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Friday, April 21, 2006
I give up? What does "UPS discovered erroneous zipcode" mean? Did they deliver to the wrong zipcode ORRRRRRRRR did YOU put the wrong zipcode on the "package of important documents"? I would imagine it the "package of important documents" had the right zipcode on them, they would have arrived on time. 6 paragraphs of chaff.
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